Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Constance Holmes

3111 20th Street S.e,Washington

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

PART TIME MANAGER

Ashley Stewart
Forestville, MARYLAND
04.2010 - 03.2020
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Fostered a positive work environment to retain top talent.

D C POLICE OFFICER

D.C. POLICE DEPARTMENT
WASHINGTON, DC
09/30/85 - 04/30/24
  • Advised citizens on safety precautions and preventive measures against crime.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Developed positive relationships with members of the community through outreach programs.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Responded to emergency calls for service and provided assistance as needed.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.

Customer Service Representative

Safeway
WASHINGTON, DC
07/06/20 - 10/30/21
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Supported fellow representatives through peer coaching initiatives.

Education

Applied Mathematics

Dunbar High School
Washington, DC
05-1980

Skills

  • Financial Management
  • Workforce Management
  • Strategic Planning
  • Expense Tracking
  • Community Engagement
  • Defense and Arrest Tactics (DAAT)
  • Crime prevention training
  • Assigning Work
  • Conflict resolution tactics
  • Marketing
  • Performance Management
  • Cross-Functional Teamwork
  • Time Management
  • Sales management
  • Team Leadership

Accomplishments

  • OFFICER OF THE MONTH SEVERAL TIMES

MANAGER LEADERSHIP RECOGNITION

Timeline

PART TIME MANAGER

Ashley Stewart
04.2010 - 03.2020

D C POLICE OFFICER

D.C. POLICE DEPARTMENT
09/30/85 - 04/30/24

Customer Service Representative

Safeway
07/06/20 - 10/30/21

Applied Mathematics

Dunbar High School

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Constance Holmes