Constance Kreiner
Cincinnati
Summary
Results-driven administrative professional with expertise in customer service, data entry, and time management. Proven ability to enhance operational efficiency and streamline processes while maintaining high standards of confidentiality and communication.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Council on Aging of South Western Ohio
04.2025 - Current
- Managed scheduling for meetings and appointments, optimizing time for team members.
- Prepared and maintained accurate records of client interactions and services provided.
- Assisted in the development of outreach materials to inform community about available programs.
- Streamlined filing systems, improving document retrieval efficiency for staff members.
- Facilitated communication between departments, ensuring alignment on service delivery goals.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Distribution Associate
United States Postal Service, USPS
07.2023 - 05.2025
- Operated sorting machinery to efficiently process high volumes of mail and packages.
- Coordinated with team members to ensure timely delivery schedules were consistently met.
- Maintained accurate inventory records using USPS tracking systems and tools.
- Trained new associates on standard operating procedures and safety protocols.
- Monitored workflow processes to identify areas for operational improvements and efficiencies.
- Implemented best practices for package handling, reducing damage rates significantly.
- Led initiatives to streamline sorting operations, enhancing overall productivity within the facility.
- Conducted regular audits of mail distribution processes to ensure compliance with USPS standards.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Inspected merchandise for damage and discrepancies with documentation.
- Streamlined loading process for outbound shipments while adhering to weight restrictions and load balance specifications set forth by carriers or regulatory agencies.
- Prepared boxes, pallets and crates for outgoing shipments.
- Prioritized and rearranged tasks to meet changing demands.
- Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
- Optimized space utilization within the warehouse through strategic organization of products and materials.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Facilitated smooth transitions during peak seasons with efficient allocation of resources and personnel adjustments.
- Collaborated with transportation providers to resolve shipping issues, resulting in improved on-time delivery rates.
- Collaborated with team members to meet daily production goals and deadlines.
- Improved product handling procedures, significantly reducing damages during transit.
Administrative Assistant
Hagerstown Community College
05.2021 - 06.2022
- Coordinated daily office operations to ensure efficient workflow and support team objectives.
- Managed scheduling for meetings, appointments, and events, enhancing organizational effectiveness.
- Implemented document management systems, improving retrieval times and accuracy of information.
- Developed training materials for new staff, fostering knowledge transfer and operational consistency.
- Provide training space set-up for evening college courses
- Maintain Grading System Reporting
- Copied/Printed training materials for resident professors
- Register prospective students by phone or in person.
- Streamlined communication processes between departments to enhance collaboration and information sharing.
- Maintained accurate records of client interactions, contributing to improved service delivery outcomes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Administrative Assistant/Volunteer Coordinator
Bailey Senior Corporation
05.2012 - 06.2022
- Developed and maintained filing systems, ensuring organization and quick retrieval of information.
- Oversaw inventory management of office supplies, maintaining adequate stock levels for operations.
- Facilitated communication between departments, strengthening interdepartmental collaboration and project completion.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new Volunteers, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files.
- Optimized calendar management for Volunteers by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted in preparation of reports and presentations, enhancing communication with stakeholders.
- Implemented office procedures that improved workflow and reduced administrative errors.
Education
Master of Arts - Special Education
University of Mount Saint Joseph
Cincinnati, OHBachelor of Arts - Elementary Education
Edgecliff College
Cincinnati, OHSkills
- Customer service
- Data entry
- Professional communication
- Office administration
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Critical thinking
- Microsoft Office Suite
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Earned "Teacher of the Year in Ohio" "Teacher of the Year in Science-Miami University."
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Timeline
Administrative Assistant
Council on Aging of South Western Ohio
04.2025 - Current
Distribution Associate
United States Postal Service, USPS
07.2023 - 05.2025
Administrative Assistant
Hagerstown Community College
05.2021 - 06.2022
Administrative Assistant/Volunteer Coordinator
Bailey Senior Corporation
05.2012 - 06.2022
Master of Arts - Special Education
University of Mount Saint Joseph
Bachelor of Arts - Elementary Education
Edgecliff College