Constance Nelson, RN
Birmingham,AL
Summary
- Passionate about promoting lasting customer/patient satisfaction by delivering quality service and unparalleled compassion & customer advocacy.
- Proficiency in oral and written communication, active listening and analytical problem-solving skills.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
I am striving for a PT position with customer service to fulfill my professional strength's as an independent organized worker, promoting team work, and satisfying my need for socialization & financial reward. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Edgar's Bakery
03.2023 - Current
- Processed customer service orders promptly, with product knowledge & service with a smile.
- Provided coaching and mentoring to new hires, contributing to their successful integration into our companies goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
NURSE INSURANCE TELEPHONIC INTERVIEWER
UNIVITA HEALTHCARE
06.2001 - 10.2009
- Completed telephonic health interviews from home, working with clients applying for Long-term Care Insurance
- Performed MCAS EXAM: Memory Exam for determining clients cognitive skills/abilities
- Participated in zoom type meetings as scheduled
- Traveled to home office as needed for further training and/or updated software
DIRECTOR OF SURGERY
Ginsburg Dermatology & Cosmetic Center
Birmingham, AL
10.2015 - 10.2018
- Dr. Called me requesting to return for work after previous work 1990 to 1997
- Surgery scheduling, assisting MD, purchasing supplies & co-worker's training
- Completed Cosmetic suturing techniques, including Running Subcuticular, Graft Surgeries with occasional bolster, torn ear repair & simple closures.
- Attending two National Dermatology Conventions, as a display/booth attendant
RN OPERATING ROOM, PRE-OP/POST-OP
Kenosha Hospital/United Healthcare
10.1992 - 06.2001
- Worked 2 years in the OR, then (pre-op to post-op discharge of patient)
- Prepared patients for Open Heart Bypass Surgery
- Pain Clinic management
- Trained new RN hires to champion standards of care
- Passionate patient advocate, providing emotional, and spiritual support
Education
Associate of Arts - Registered Nurse
Samford University
Birmingham, AL01.1996
Skills
Passionate patient/customer advocate
Computer documentation & scheduling
Independent work ethic & team worker
Worship Leader & assisted in building 2 separate churches
Timeline
Customer Service Representative
Edgar's Bakery
03.2023 - Current
DIRECTOR OF SURGERY
Ginsburg Dermatology & Cosmetic Center
10.2015 - 10.2018
NURSE INSURANCE TELEPHONIC INTERVIEWER
UNIVITA HEALTHCARE
06.2001 - 10.2009
RN OPERATING ROOM, PRE-OP/POST-OP
Kenosha Hospital/United Healthcare
10.1992 - 06.2001
Associate of Arts - Registered Nurse
Samford University
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