Ashlyn Hardy

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Claims

• Participated in quality improvement projects aimed at enhancing patient outcomes while reducing overall healthcare costs.
• Assisted in developing departmental policies and procedures, contributing to a safer work environment for all staff members.
• Improved patient care by accurately preparing and dispensing medications in a timely manner.
• Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.

English II learning coach

• Integrated cross-curricular elements into lessons, providing students with a well-rounded education and reinforcing connections between subjects.
• Supported struggling learners with targeted instruction, resulting in increased academic achievement.
• Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Increased customer retention rates by implementing customer feedback into actionable improvements.