Constance Randall
Houston,Texas
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sterling Client Services
09.2024 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Guest Teacher & Tutor
Kokua
08.2021 - 05.2024
- Analyzed assessment data to inform instructional decisions on an ongoing basis.
- Addressed challenging behaviors with patience and understanding while maintaining order in the classroom.
- Utilized data-driven assessments to monitor student progress and inform instructional practices, leading to improved student outcomes.
Customer Service Specialist
Conduent
10.2020 - 07.2021
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Education
Associate of Arts (A.A.) - English Literature
Houston Community College
Houston, Texas12.2023
Skills
- Customer service
- Call center experience
- Microsoft Excel
- Computer proficiency
Timeline
Customer Service Representative
Sterling Client Services
09.2024 - Current
Guest Teacher & Tutor
Kokua
08.2021 - 05.2024
Customer Service Specialist
Conduent
10.2020 - 07.2021
Associate of Arts (A.A.) - English Literature
Houston Community College
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