Constance Stokes
Lutz,FL
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Innkeeper
Riverbend Resort
Gibsonton, Florida
08.2023 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved lodging facility operational issues.
- Implemented successful strategies to increase customer satisfaction.
- Fostered safe lodging environment with reliable and effective security services.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Facilities Custodial Maintenance
Grace Family Church
Lutz, Florida
12.2021 - 11.2022
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Facilities Custodial Maintenance
People Ready Staffing Agency/countrywood Estates
Plant City, FL
01.2019 - 11.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Custodial Cleaner/maintenance
Tjr Property Investment Brokerage
Odessa, Florida
08.2018 - 09.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
Certified Tax Preparer
Liberty Tax
Lakeland, Florida
12.2016 - 04.2017
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Education
Certified Tax Preparer With Personal Identificatio - Tax Preparation in Florida
Liberty Tax School
Lakeland Florida 10.2016 - 12.2016
Skills
Office and staff streamlining
undefinedTimeline
Assistant Innkeeper
Riverbend Resort
08.2023 - Current
Facilities Custodial Maintenance
Grace Family Church
12.2021 - 11.2022
Facilities Custodial Maintenance
People Ready Staffing Agency/countrywood Estates
01.2019 - 11.2021
Custodial Cleaner/maintenance
Tjr Property Investment Brokerage
08.2018 - 09.2020
Certified Tax Preparer
Liberty Tax
12.2016 - 04.2017
Certified Tax Preparer With Personal Identificatio - Tax Preparation in Florida
Liberty Tax School
10.2016 - 12.2016
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