Constance Stokes
Lutz,FL
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Innkeeper
Riverbend Resort
Gibsonton, Florida
08.2023 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved lodging facility operational issues.
- Implemented successful strategies to increase customer satisfaction.
- Fostered safe lodging environment with reliable and effective security services.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Facilities Custodial Maintenance
Grace Family Church
Lutz, Florida
12.2021 - 11.2022
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Facilities Custodial Maintenance
People Ready Staffing Agency/countrywood Estates
Plant City, FL
01.2019 - 11.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Custodial Cleaner/maintenance
Tjr Property Investment Brokerage
Odessa, Florida
08.2018 - 09.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
Certified Tax Preparer
Liberty Tax
Lakeland, Florida
12.2016 - 04.2017
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Education
Certified Tax Preparer With Personal Identificatio - Tax Preparation in Florida
Liberty Tax School
Lakeland Florida 10.2016 - 12.2016
Skills
Office and staff streamlining
Policy and procedure adherence
Total guest accommodation and experience maintaining safety and beautyy of Resort and retreat
Holly experience custodial and commercial cleaner for large venue and large corporations
Timeline
Assistant Innkeeper
Riverbend Resort
08.2023 - Current
Facilities Custodial Maintenance
Grace Family Church
12.2021 - 11.2022
Facilities Custodial Maintenance
People Ready Staffing Agency/countrywood Estates
01.2019 - 11.2021
Custodial Cleaner/maintenance
Tjr Property Investment Brokerage
08.2018 - 09.2020
Certified Tax Preparer
Liberty Tax
12.2016 - 04.2017
Certified Tax Preparer With Personal Identificatio - Tax Preparation in Florida
Liberty Tax School
10.2016 - 12.2016