Constance Watson
Cary,NC
Summary
Dynamic professional with a proven track record at Bainbridge, excelling in lease management and tenant engagement. Adept in Salesforce and team collaboration, I streamline processes to enhance operational efficiency. Recognized for improving tenant selection quality and fostering strong relationships, I thrive in fast-paced environments while minimizing legal risks.
Overview
24
24
years of professional experience
Work History
Leasing Specialist
Bainbridge
Cary, North Carolina
12.2025 - Current
- Managed lease agreements, ensuring compliance with company policies and minimizing legal risks.
- Streamlined tenant screenings and processed rental applications to enhance selection quality.
- Coordinated property tours to highlight unit features, increasing prospective renter engagement.
Leave Administration Specialist
Alight Global Systems
Houston, United States
09.2023 - 08.2025
- Processed and adjusted leave of absence claims to ensure accuracy and compliance, enhancing documentation quality.
- Maintained and updated case information across multiple internal systems, supporting streamlined case management.
- Prepared and communicated claim updates to case managers, facilitating timely resolutions of employee cases.
Dispatcher
Taylor Farms
Maryland, United States
07.2021 - 03.2023
- Oversaw dispatch and routing of fleet vehicles, monitoring operations to enhance logistical efficiency.
- Coordinated deliveries, ensuring timely and accurate distribution of goods through effective liaison with drivers and personnel.
- Resolved conflicts among customers, drivers, and staff, fostering collaboration and maintaining professional relationships.
Intake Coordinator
The Salvation Army Rehabilitation Center
Savage, United States
06.2018 - 03.2020
- Conducted detailed clinical intake assessments to evaluate patient needs and maintained accurate documentation of medical information and case histories.
- Facilitated communication between patients, referral sources, and medical personnel to enhance documentation accuracy and ensure seamless service initiation.
- Managed collection and processing of client demographic and insurance information to support timely appointment scheduling and payment transactions.
Event Care Coordinator
Media Star Promotions
Owings Mills, United States
06.2014 - 02.2016
- Coordinated with retail management and marketing teams to organize sampling events and execute promotional campaigns, enhancing customer engagement through comprehensive event records.
- Coordinated care plans for clients across diverse media promotion projects.
- Collaborated with marketing teams to ensure client needs were met effectively.
- Managed communication between clients and service providers for seamless operations.
- Managed patient records and documented care services using specialized software to ensure accurate tracking of patient conditions and service delivery.
Customer Support Analyst
Micros
Columbia, United States
07.2009 - 08.2013
- Provided comprehensive customer support and technical assistance, facilitating prompt incident response and resolution.
- Resolved technical issues for users, streamlining troubleshooting of software, hardware, and network problems.
- Identified and escalated complex support requests to advanced technical staff, enhancing response times and customer satisfaction.
Dispatcher/Customer Support Rep
Maryland Heating and Cooling
Elkridge, United States
05.2007 - 08.2008
- Managed customer communications and prioritized cases to ensure timely resolution of inquiries, coordinating with internal teams to maintain high service quality.
- Facilitated dispatch and routing of fleet vehicles while maintaining meticulous records, contributing to on-time delivery of goods and materials.
- Managed communication between clients and field staff efficiently.
- Utilized dispatch software to track service requests in real-time.
- Coordinated daily schedules for technicians and service calls.
Customer Support Representative
Sams Club
Laurel, United States
05.2005 - 05.2006
- Resolved customer inquiries and complaints through phone and email by analyzing needs and implementing solutions, achieving high customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided assistance to members with inquiries about products and services.
- Enhanced support processes by identifying and addressing priority technical issues, leading to development of effective problem-solving strategies.
- Educated customers on membership benefits and promotions available at the store.
Customer Support Specialist
AAA Recycling & Trash
Fairfax, United States
06.2003 - 07.2004
- Managed daily customer interactions through calls and emails, providing product and service information while ensuring a positive customer experience.
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Improved customer satisfaction by implementing strategies that proactively addressed inquiries and resolved issues.
- Provided assistance to customers about recycling and trash services.
- Educated clients on proper recycling practices and waste management guidelines.
Customer Care Coordinator
Amerigroup
Linthicum Heights, United States
06.2002 - 06.2003
- Provided comprehensive customer support by addressing inquiries and resolving complaints, contributing to enhanced customer satisfaction.
- Coordinated customer inquiries and resolved issues efficiently.
- Managed and maintained accurate customer records, ensuring precise documentation of interactions and resolutions for effective follow-up.
- Managed communication between departments to enhance service delivery.
- Provided training and support to new team members on processes.
Education
Associate - Criminal Investigations
Everest University
Orlando, FLAssociate - Nursing
Coppin State University
Baltimore, MDHigh School Diploma -
Fort Meade Senior High School
Fort George G Meade, MDSkills
- Property marketing
- Tenant relations
- Sales and account management
- Customer relationship management
- Salesforce expertise
- RoseRocket TMS knowledge
- Microsoft Office proficiency
- SaaS troubleshooting
- Team collaboration
- Fast-paced and high-pressure environments
Timeline
Leasing Specialist
Bainbridge
12.2025 - Current
Leave Administration Specialist
Alight Global Systems
09.2023 - 08.2025
Dispatcher
Taylor Farms
07.2021 - 03.2023
Intake Coordinator
The Salvation Army Rehabilitation Center
06.2018 - 03.2020
Event Care Coordinator
Media Star Promotions
06.2014 - 02.2016
Customer Support Analyst
Micros
07.2009 - 08.2013
Dispatcher/Customer Support Rep
Maryland Heating and Cooling
05.2007 - 08.2008
Customer Support Representative
Sams Club
05.2005 - 05.2006
Customer Support Specialist
AAA Recycling & Trash
06.2003 - 07.2004
Customer Care Coordinator
Amerigroup
06.2002 - 06.2003
Associate - Criminal Investigations
Everest University
Associate - Nursing
Coppin State University
High School Diploma -
Fort Meade Senior High School