ZACK SUN
San Jose,CA
Summary
Experienced Leasing Specialist with 10 + years of customer service experience. Seeking to leverage proven relationship-building and problem-solving skills to provide great service for residents and prospects. Managed over 1800 units and 7000+ tenants at The Woods Apartments. Attracted prospective leads while consistently achieving an occupancy rate of 99.28% or higher.
Overview
11
11
years of professional experience
Work History
Leasing Specialist
The Woods Apartments
San Jose, CA
10.2021 - Current
- Regularly averaged 7.5 rentals weekly.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Managed over 100+ leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Assisted property manager with hosting resident events and functions.
- Prepared, certified and maintained complete resident files in RealPage OneSite system.
- Prepared all lease agreements with all necessary addendums in RealPage OneSite.
- Performed background checks on over 50 apartment applicants monthly.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Trained temp leasing professionals on regulatory requirements, company policies and office procedures.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Leasing Consultant
Legacy Partners
Santa Clara, CA
06.2021 - 10.2021
- Maintained delinquency of less than 1.25% & consistently achieved budgeted occupancy of 99.28% or higher.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Verified income, assets and expenses and completed file tracking sheet for each applicant
Account Manager/Accounts Payable Specialist
Zazzle Inc
Redwood City, CA
01.2015 - 08.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
- Achieved client loyalty through quality, productivity, service and proactive management
- Aided executive team by developing sales forecasts using analytics and sales representative feedback
- Ensured profitability contributed to the overall goals of thecompany by monitoring client's sales, invoices, margin, and overall performance
- Worked cross-functionally with platform development, compliance, engineering, finance, and marketing in order to grow the business, drive revenue, and reduce cost
- Addressed problems with accounting, billing service delivery to maintain and enhance client satisfaction
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum
Senior Production Planner
Zazzle Inc
Redwood City, CA
02.2011 - 12.2014
- Supervised team of 10 staff members
- Identified root causes of errors and report researcher error trends and process improvements to supervisor
- Established new workflow and employee training processes to improve operational efficiency
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence
- Employed accurate forecasting to increase efficiency and reduce waste
- Gauged production progress to inform leaders of performance concerns
Assistant Manager
Chez Sovan
Campbell, Cupertino, CA
02.2009 - 01.2011
- Communicated well and used strong interpersonal skills to establish positive relations with guests and employees
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Increased sales by ensuring guest satisfaction and prompt problem resolution
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
Education
Business Administration
De Anza College
Cupertino, CAHigh School Diploma -
Oak Grove High School
San Jose, CASkills
- Yardi/On-Site/Rent Cafe Expertise
- Staff Management
- Strategic Planning
- Creative Problem Solving
- Prospecting Assistance
- Fair Housing Specialist
- Marketing and Advertising
- Business Strategies
- Section 8 Expertise
- Property Marketing
- Maintenance Oversight
- Sales Expertise
Accomplishments
- Awarded Leasing Consultant of the Month
- Consistently kept the closing ratio at the level of 40% and upwards at The Woods Apartments
- Consistently exceeded target closing rate at Tuscany apartments
- Played a crucial role in the growth of Zazzle's revenue year over year
- Multiple promotions during 8 years at Zazzle
- Highest on-time ship percentage in Zazzle's history
- Promoted to Assistant Manager at Chev Sovan
Timeline
Leasing Specialist
The Woods Apartments
10.2021 - Current
Leasing Consultant
Legacy Partners
06.2021 - 10.2021
Account Manager/Accounts Payable Specialist
Zazzle Inc
01.2015 - 08.2018
Senior Production Planner
Zazzle Inc
02.2011 - 12.2014
Assistant Manager
Chez Sovan
02.2009 - 01.2011
Business Administration
De Anza College
High School Diploma -
Oak Grove High School
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