Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Constance Wiliams

3032 Columbus Circle,NC

Summary

Knowledgeable Billing Specailist with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service/Billing Specialist

Spectrum
12.1998 - 12.2023

*Resolved escalated phone calls from customers, quick resolution to difficult issues.

*Phone technical support for Broadband internet, Digital Phones an Cable services

*Assisted in training of new customer service agents

*Working in payment center, handling customer payments, balancing cash drawers and dispensing equipment.

Education

High School Diploma -

Withrow Senior High School
Cincinnati, OH
06-1985

Skills

    *Billing specailist, assisted customers with breakdown of bills, mentor for new hires, demonstrated ability to be a team player to lead and motivate employees to ensure top-quality performance is achevieved

Accomplishments


IProfessional Certifications

NCTI Training


Effective Customer Service, Broadband for Customer Service

Management techniques, Sexual Harassment Prevention

Code of Conduct and Ethics in Business

progressed from rep 1 to rep 3 within 6 months

Certification

  • NCTI Training
  • Effective Customer Service
  • Broadband for Customer Service

Timeline

Customer Service/Billing Specialist

Spectrum
12.1998 - 12.2023

High School Diploma -

Withrow Senior High School
Constance Wiliams