Knowledgeable Billing Specailist with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
*Resolved escalated phone calls from customers, quick resolution to difficult issues.
*Phone technical support for Broadband internet, Digital Phones an Cable services
*Assisted in training of new customer service agents
*Working in payment center, handling customer payments, balancing cash drawers and dispensing equipment.
*Billing specailist, assisted customers with breakdown of bills, mentor for new hires, demonstrated ability to be a team player to lead and motivate employees to ensure top-quality performance is achevieved
IProfessional Certifications
NCTI Training
Effective Customer Service, Broadband for Customer Service
Management techniques, Sexual Harassment Prevention
Code of Conduct and Ethics in Business
progressed from rep 1 to rep 3 within 6 months