CONSTANCE A. BATSON
New Castle,DE
Summary
Reliable,thorough,compassionate, honest professional offering expertise in various areas of Customer Service and Housekeeping. Effective at working independently with minimum or no supervision to ensure job is achieved.
Overview
34
34
years of professional experience
Work History
Cleaning Technician
County Bldg Services- Marydale Retirement Village
03.2023 - Current
- Executed weekly cleaning which consist of sweeping, mopping, vacuuming, cleaning restrooms, kitchen areas and removal of trash.
- Enhance customer satisfaction by maintaining a trusting relationship with staff members as well as the residents.
- Cleaned apartment for incoming residents.
- Assisted staff wherever needed.
Cleaning Technician
Destiny Way Logistics- Marydale Retirement Village
04.2021 - 02.2023
- Executed weekly cleaning which consist of sweeping, mopping, vacuuming, cleaning restrooms, kitchen areas and removal of trash.
- Enhance customer satisfaction by maintaining a trusting relationship with staff members as well as the residents.
- Cleaned apartment for incoming residents.
- Assisted staff wherever needed.
Housekeeping Aide
MeadowWood Behavioral Health Hospital
10.2020 - 02.2021
- Performed duties such as cleaning offices, lobby's, corridors, vacuuming, cleaning windows, dusting, sweeping and mopping floors.
- Assured patients bathrooms are cleaned, floors swept, disinfected and mopped daily.
- Ensured clean linens are stocked in closets daily, pickup and delivered soiled linens from residential areas to laundry room.
- Assisted management and co-workers when short staffed.
Home Direct Worker
Tailored Care, LLC.
08.2020 - 10.2020
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Established and maintained clean and comfortable environments in homes by vacuuming, cleaning windows, laundry, dusting. washed, dried and put away dishes.
- Assist clients with hygiene-related tasks including driving patients to grocery stores, doctor's and dentist appointments.
Independent Contractor
Lyft, Inc. / Uber Inc.
08.2018 - 02.2019
- Self-employed Rideshare contractor which allowed continually grow in the area of customer service.
- Ensure customers arrive safely and timely to their destination while creating pleasant experiences and outstanding service.
- 99% positive feedback reported to companies.
Associate Fulfillment Specialist
Wolters Kluwer
07.2016 - 08.2018
- Agent for 18 state government agencies to register companies in the State of Delaware.
- Preformed accurate and timely response received via email or telephone calls regarding filing errors and or inquiries.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Risk Control Self Assessment / Audit Confirmation Specialist
JPMorgan Chase (Via KForce Staffing & Solutions)
03.2014 - 01.2016
- Performed risk assessments of activities which could lead to potential loss and or business exposure.
- Processed year end audit request from third party vendors on behalf of Fortune 500 clients.
- Authenticate incoming requests prior to releasing information to protect company, clients and shareholders from fraud.
Financial Research Adjustment Specialist
Citi, N.A.
01.2010 - 05.2013
- Researched and resolved clients financial inquires and or complaints in a timely manner.
- Effectively communicated with clients via telephone and or email to ensure accounts were funded prior to daily cut-off.
- Accurately enter details such as payment amount, account information and all incoming calls.
- Implementing cost-saving initiatives that addressed long-standing problems.
Customer Service Representative/Assistant Manager
Citi, N.A.
01.1990 - 05.2012
- Responsible for assigned Fortune 500 Companies accounts i.e payroll, electronic transfer of wires local and aboard, representative for all customer inquires.
- Researched and resolved incoming customers inquires and concerns.
- Supervised a team of employees and assessed performances to determine training needs and define accurate plans for decreasing errors.
- Lead Investigator for monthly audit ensuring each job functions within team was in compliance with banking rules and regulations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Ignited and implement, presented to management and entire Customer Service Department on How to resolve quick-kill Billing Inquires to avoid high traffic investigations that would cause delay in resolving.
- Responsible for manually writing and accurately transferring funds up to millions of dollars via instructions from customer to various local and foreign banks.
Education
High School Diploma -
Dover High School
Dover, DE06.1975
Skills
- Team Leadership
- Team Player
- Excellent Problem Solving Skills
- Interpersonal and written communication
Timeline
Cleaning Technician
County Bldg Services- Marydale Retirement Village
03.2023 - Current
Cleaning Technician
Destiny Way Logistics- Marydale Retirement Village
04.2021 - 02.2023
Housekeeping Aide
MeadowWood Behavioral Health Hospital
10.2020 - 02.2021
Home Direct Worker
Tailored Care, LLC.
08.2020 - 10.2020
Independent Contractor
Lyft, Inc. / Uber Inc.
08.2018 - 02.2019
Associate Fulfillment Specialist
Wolters Kluwer
07.2016 - 08.2018
Risk Control Self Assessment / Audit Confirmation Specialist
JPMorgan Chase (Via KForce Staffing & Solutions)
03.2014 - 01.2016
Financial Research Adjustment Specialist
Citi, N.A.
01.2010 - 05.2013
Customer Service Representative/Assistant Manager
Citi, N.A.
01.1990 - 05.2012
High School Diploma -
Dover High School
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