Constance L. Epley
Summary
Dynamic professional with a proven track record at Miss D's Quilt Shop, excelling in customer engagement and active listening, key to enhancing customer satisfaction. Skilled in teamwork and customer service, adept at creating positive shopping experiences and improving store efficiency. Demonstrated ability to mentor and increase sales through expert advice and product promotion.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Retail Sales Clerk
Miss D's Quilt Shop
06.2016 - 04.2018
- Established strong client relationships through effective communication and active listening skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Secretary Parrish
St. Agnes Catholic Church
09.2007 - 10.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Tester CBS Billing
Citizens Insurance Company/Allmerica Financial
04.1979 - 09.2012
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
- Performed regression tests after bug fixes to validate that no new issues were introduced during the resolution process.
- Assisted in improving team productivity by mentoring junior testers and sharing expertise on advanced testing techniques.
- Trained other workers in inspection and testing procedures.
- Shared results with team in meetings
Retail Sales Clerk
Ultra Diamond And Gold
10.2001 - 05.2006
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.
- Contributed to loss prevention efforts by monitoring the sales floor for suspicious activity and following proper protocols.
Education
No Degree - Business Management
Lansing Community College
Lansing, MISkills
- Patience and Empathy
- Socialize Well
- Reliability and punctuality
- Communication
- Customer Engagement
- Customer Service
- Active Listening
- Teamwork
- Customer Assistance
Certification
Certified Diamontologist
Quilting
After quilt top is made it is quilted on my long arm frame using sewing machine attached to frame. Create designs with free motion.
Timeline
Retail Sales Clerk
Miss D's Quilt Shop
06.2016 - 04.2018
Secretary Parrish
St. Agnes Catholic Church
09.2007 - 10.2012
Retail Sales Clerk
Ultra Diamond And Gold
10.2001 - 05.2006
Tester CBS Billing
Citizens Insurance Company/Allmerica Financial
04.1979 - 09.2012
No Degree - Business Management
Lansing Community College
Certified Diamontologist
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