Summary
Overview
Work History
Education
Skills
Hospitality Service
Languages
Timeline
Generic

Constancia Temporal

Santa Barbara

Summary

Cultivated a diverse and inclusive workplace by fostering a culture of hospitality and respect. Championed team collaboration and adaptability as a compassionate professional. Leveraged a positive personality to enhance support services and team morale.

Overview

14
14
years of professional experience

Work History

CSA, Fleet Service, Baggage Handler, Trainer

American Airlines
Santa Barbara, CA
04.2024 - Current
  • Assisted clients with inquiries regarding company services. Transferred luggage from check-in areas to departure zones. Scanned luggage and placed it onto the appropriate aircraft. Moved luggage to and from aircraft holds using trucks, cargo trailers, and conveyor systems.
  • Assisted in airport operations by coordinating passenger services and managing check-in processes. Supported team members in maintaining safety and security protocols. Contributed to efficient baggage handling and customer service initiatives.

Supervisor/Management Role

Hertz Car Rental
Santa Barbara, CA
05.2021 - 07.2025
  • Oversaw on-site location operations to enhance efficiency. Fostered strong communication with dealerships, insurance companies, body shops, and other third parties. Cultivated an organized and orderly work environment. Directed inventory management to optimize stock levels. Delivered outstanding customer service to enhance client satisfaction.
  • Oversaw daily airport operations, enhancing passenger experience through effective team leadership and process optimization. Championed safety and compliance measures to uphold industry standards. Fostered collaboration among departments to streamline service delivery.

Camp Counselor

Channel Island YMCA
Santa Barbara, CA
06.2020 - 08.2020

Facilitated a safe and enjoyable environment for groups of children aged 5-12 years through effective supervision. Developed and executed weekly events that promoted participation and enjoyment. Achieved compliance with health and safety standards for staff and campers during COVID-19.

Child Care Specialist

Channel Island YMCA
Santa Barbara, CA
09.2017 - 03.2020
  • Monitored and supervised children aged 6 years. Assisted colleagues in planning events. Completed organizational tasks and paperwork promptly. Provided support and resources when needed.
  • Assisted teams in completing projects on schedule and within budget. Supported project management efforts by coordinating tasks and resources. Contributed to team success through effective communication and collaboration.
  • Assisted teams in completing projects on schedule and within budget parameters. Supported project coordination efforts to enhance team collaboration. Contributed to the achievement of project goals through effective communication.

Sales Associate, Assistant Manager

The World of Magic Halloween
Santa Barbara, CA
09.2012 - 11.2014
  • Enhanced customer engagement through personalized service and product recommendations.
  • Streamlined inventory management processes, improving stock accuracy and availability.
  • Trained and mentored new sales associates on best practices and company policies.
  • Executed visual merchandising strategies to maximize product visibility and appeal.
  • Implemented promotional displays that increased foot traffic and sales conversions.
  • Analyzed sales data to identify trends, informing inventory decisions and marketing strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

BA - Linguistics

University of California
Santa Barbara

AA - Liberal Arts and Anthropology

Santa Barbara City College
06-2020

GED/Diploma - undefined

Santa Barbara High School
06-2018

Skills

  • Delivered exceptional customer service for ten years, enhancing overall customer satisfaction
  • Leveraged strong verbal and written communication skills to foster effective team interactions
  • Demonstrated adaptability in navigating and implementing new policies with efficiency
  • Supported compliance with CDC standards for COVID-19 safety measures across various departments Assisted in coordinating training initiatives to improve team knowledge of health protocols Promoted a culture of safety and adherence within the organization
  • Addressed customer concerns swiftly to uphold satisfaction during operational disruptions
  • Cultivated positive customer interactions to enhance loyalty and retention
  • Enforced and evaluated adherence to security protocols and company policies to safeguard operational integrity
  • Orchestrated complaint resolution and conflict de-escalation strategies to enhance customer satisfaction

Hospitality Service

Constancia A. Temporal

Languages

American Sign language
Spanish
Korean

Timeline

CSA, Fleet Service, Baggage Handler, Trainer

American Airlines
04.2024 - Current

Supervisor/Management Role

Hertz Car Rental
05.2021 - 07.2025

Camp Counselor

Channel Island YMCA
06.2020 - 08.2020

Child Care Specialist

Channel Island YMCA
09.2017 - 03.2020

Sales Associate, Assistant Manager

The World of Magic Halloween
09.2012 - 11.2014

BA - Linguistics

University of California

AA - Liberal Arts and Anthropology

Santa Barbara City College

GED/Diploma - undefined

Santa Barbara High School