Constanza Valenzuela
Miami
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Skinny Louie
Miami
03.2025 - 05.2026
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coordinated staff scheduling and training to uphold high performance standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Addressed customer complaints promptly to improve guest experience and loyalty.
- Implemented inventory control systems to track supplies and reduce waste.
- Cultivated relationships with suppliers to ensure quality product sourcing.
- Monitored food safety practices to ensure compliance with health regulations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Hostess
The Balloon Museum
Miami
06.2024 - 09.2024
- Collaborated with team members to improve service quality and efficiency.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers for a better experience.
- Toured customers around the museum and directed them.
Manager
Shusha Boutique
Miami
01.2021 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on same page and working toward established business goals.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Hostess
Clevelander South Beach
Miami
01.2021 - 01.2023
- Managed team environment with Servers, Bussers and Bar Staff
- Represented the Business as the initial point of contact and main Customer Service Representative to create and manage reservations.
- Escorted distinguished guests to assigned dining areas.
- Communicated with the public to represent the business and special events that were held at the establishment
Education
Criminal Justice Academy & Dispatching -
Law Enforcement Officers Memorial High School
Miami, FL06-2022
Associates of Arts - Criminal Justice
Miami Dade College
Miami, FL01-2022
Skills
- Project Management
- Risk Management
- Resource Allocation
- Operational efficiency
- Team Leadership
- Employee Development
- Staff training
- Quality Assurance
- Safety Compliance
- Teamwork
- Conflict Resolution
- Communications
- Leadership
- Tactical first aid
- Physical Fitness
Certification
- Cardiopulmonary Resuscitation (CPR) Certification, 01/01/23
- 9-1-1 Dispatch Operator Certification, 01/01/22
Languages
English
Professional
Spanish
Professional
Timeline
Manager
Skinny Louie
03.2025 - 05.2026
Hostess
The Balloon Museum
06.2024 - 09.2024
Manager
Shusha Boutique
01.2021 - 07.2024
Hostess
Clevelander South Beach
01.2021 - 01.2023
Criminal Justice Academy & Dispatching -
Law Enforcement Officers Memorial High School
Associates of Arts - Criminal Justice
Miami Dade College