Consuela Bland
Body Piercer
New Braunfels,TX
Summary
Reliable employee serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Body Piercer
Body Expressions Tattoo Studio
Seguin, TX
11.2021 - Current
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Onboarded new temps by entering employee information into systems.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Mentored new team members on sales software system operation.
- Greeted customers entering store and responded promptly to customer needs.
Body Piercer
Custom Ink
San Antonio, TX
04.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effective liaison between customers and internal departments.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Library Aide
Comal Independent School District
New Braunfels, Texas
08.2018 - 08.2020
- Accessed library catalog to review ownership and circulation status.
- Organized special projects and programs that serviced community needs and improved library's public image.
- Answered general questions in person, by phone and over email.
- Aided patrons with use and access to technology, resources and materials.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Maintained and updated records of current collection.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Assisted library staff with clerical duties to help lighten workload.
- Organized returned books and materials and assisted with shelving.
- Checked out and checked in items using library computer system.
- Kept detailed records of lending transactions and library users.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Processed receipt of new book, audio visual and computer software inventory.
Education
No Degree - Phlebotomy
MedVance
Houston, TXSkills
Report preparation
Complaint resolution
Sales expertise
Key holder experience
Administrative support
Money handling abilities
Shipping procedures understanding
Recordkeeping strengths
Professional telephone demeanor
Technical Support
Medical terminology knowledge
Retail store support
Stock management
Warehousing functions
Service standard compliance
Receiving support
Multi-line phone talent
Staff education and training
International sales support
Order fulfillment
Training development aptitude
Library resources
Book shelving procedures
Library computer system
Inter-library loans
Damaged book removal
Technology support
Dewey Decimal Classification system
Reading and teaching
Certification
Blood born pathogen ] Training - 1 year
Timeline
Blood born pathogen ] Training - 1 year
02-2022
CPR - First Aid
02-2022
Body Piercer
Body Expressions Tattoo Studio
11.2021 - Current
Body Piercer
Custom Ink
04.2021 - 07.2021
Library Aide
Comal Independent School District
08.2018 - 08.2020
No Degree - Phlebotomy
MedVance