Consuela Johnson
Parkville,MD
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a Room Attendant professional.
Overview
25
25
years of professional experience
Work History
Deli Manager
ShopRite
Parkville, MD
04.2023 - 07.2024
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Established policies and procedures for the safe storage and rotation of food products.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Deli Manager
Acme Floor
New Jersey, NJ
01.2000 - 06.2010
- Trained new employees on proper food handling techniques and safety regulations.
- Supervised deli staff to ensure efficient customer service.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Collaborated with other departments within the store to ensure smooth operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Education
High School Diploma -
Woodard Wilson High School
Newberg, OR06-1990
Skills
- Cost Reductions
- Catering Support
- Catering Services
- Promotional planning
- Team direction
- Promotional understanding
Timeline
Deli Manager
ShopRite
04.2023 - 07.2024
Deli Manager
Acme Floor
01.2000 - 06.2010
High School Diploma -
Woodard Wilson High School
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