Rebecca Knight
Port Charlotte,FL
Overview
15
15
years of professional experience
Work History
Deli Manager
Publix
Lakeland, Florida
06.2008 - 08.2023
- Maintained accurate records of inventory and product ordering cycles.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Collaborated with other departments within the store to ensure smooth operations.
- Performed periodic audits of cash registers for accuracy in transactions and pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ordered necessary deli supplies to maintain stock levels.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a professional manner.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Created promotional displays to attract customers to the deli section.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Completed regular inventories of food and material stocks.
- Distributed food to service staff for prompt delivery to customers.
Education
High School Diploma -
Fort Meade Jr./Sr. Highschool
Fort Meade, FL05-2001
Skills
- Inventory management
- Food safety
- Employee training
- Customer service
- Merchandising strategies
- Sales analysis
- Supply ordering
- Operational oversight
- Cash handling
- Team leadership
- Event organization
- Quality control
- Marketing promotions
- Sanitation compliance
- Customer complaint handling
- Staff training
- Merchandise replenishment
- Scale calibration
- Product rotation
- Employee supervision
- Cost controls
- Task delegation
- Promotional sales
- Food safety compliance
- Promotion execution
- Team direction
- Worker scheduling
- Profit and loss
- Sanitation standards
- Promotional planning
- Cost reductions
- Point-of-sale system
- Scheduling coordination
- Sales promotion
- Employee development
- Process monitoring and improvement
- Work area inspection
- Labor cost control
- Food safety oversight
- Problem-solving abilities
- ServeSafe manager
- Maintain records
- Service improvement
- Sanitizing
- Professionalism
- Cross-training
- Staff management
- Work schedule creation
- Safety training
- Team building
- Communication skills
- Problem-solving
Timeline
Deli Manager
Publix
06.2008 - 08.2023
High School Diploma -
Fort Meade Jr./Sr. Highschool