Dillon Enck
Cape Coral,FL
Summary
I began my career in the hospitality industry from the ground up, working diligently to climb the ladder through dedication, resilience, and a genuine passion for the field. Over the years, my hard work and commitment led me into management and eventually into general management roles, where I thrived by leading teams and delivering exceptional service. I am deeply devoted to the food, hospitality, and retail industries, and I excel in the fast-paced, often chaotic environment they demand. My experience has shaped me into a strong, adaptable leader with a hands-on approach and a drive to continuously improve operations and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Manager
Publix Supermarkets Store
04.2019 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Developed and launched successful marketing campaign for new deli products, significantly increasing foot traffic.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
General Manager
Arby's
08.2014 - 07.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Became a training General Manager and a certified training store within the corporate stricter and continually achieved “AAA” (Triple Ace) inspections from corporate on operating standards and guest service
- Assisted in opening a brand new location in Fort Myers, Florida across from the gulf coast town center
- Opened a new location on kings highway in port Charlotte, FL
Assistant General Manager
Tacos & Tequila Cantina
07.2018 - 02.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Implemented customer feedback system, leading to improved service offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
IHG Hotels & Resorts
05.2013 - 08.2014
Key Holder / Server / Bartender
TGI Fridays
05.2005 - 12.2012
Education
High School Diploma -
West Warwick Senior High School
West Warwick06-2005
Skills
- Customer service
- Task delegation
- Employee supervision
- Inventory management
- Team direction
- Ordering supplies
- Food safety compliance
- Staff training
- Product rotation
- Merchandising strategies
- Sanitation standards
- Cost reductions
- Waste reduction
- Scheduling coordination
- Sales promotion
- Promotion execution
- Promotional planning
- Display upkeep
- Profit and loss
- Deli product packaging
- Cleaning & sanitation
- Customer complaint handling
- Team collaboration
- Worker training
- Opening and closing procedures
- Food safety
- Staff management
- Disciplinary Write-ups
- Safety training
- Supply ordering
- Critical thinking
- Cash handling
- Inventory control
- Work schedule creation
- Hiring and onboarding
- Schedule coordination
- Service training
- Inventory controls
- Service quality standards evaluation
- Food and beverage service
- Kitchen staff supervision
- Personnel data reporting
- Food production management
- Equipment inspection
Certification
National food safety association certified through 2028.
Timeline
Deli Manager
Publix Supermarkets Store
04.2019 - Current
Assistant General Manager
Tacos & Tequila Cantina
07.2018 - 02.2019
General Manager
Arby's
08.2014 - 07.2019
General Manager
IHG Hotels & Resorts
05.2013 - 08.2014
Key Holder / Server / Bartender
TGI Fridays
05.2005 - 12.2012
High School Diploma -
West Warwick Senior High School
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