Nathan Burns
Retail Manager
Lock Haven,PA
Summary
Talented retail manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
13
13
years of professional experience
Work History
Deli Manager
Weis Markets
12.2017 - Current
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on quarterly basis.
Deli Manager
Walmart
09.2015 - 09.2016
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Purchased products for deli department according to store product guidelines.
Produce Associate
Walmart
02.2010 - 12.2017
- Stocked fruits and vegetables and removed old or poor quality products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Bachelor of Arts - Religious Education
Davis College
Johnson City, NY 09.2012 - 06.2023
No Degree - Information Technology
South Hills School of Business & Technology
State College, PASkills
- Computer proficiency (Windows, OSX, Linux, MS Office suite)
- Staff Management & Team Leadership
- Customer Relationship Management
- Customer Service
- Business Planning
- Financial Management
- Inventory Control Processes
- Retail Sales Customer Service
- Verbal and Written Communication
- Staff Training
- Customer Outreach
- Team Direction
Accomplishments
- Rock Star of Customer Service June 2020, recognized for providing exceptional customer service
- Highest Overall Customer Satisfaction Score for 2021
- #1 department in customer satisfaction for 2021
- Increased sales by $133,000 over previous year, $108,000 over projections, greater than 49% GP in 2021
- Increased sales by $83k in 2022
Songwriter, artist, amateur home barista
In my spare time, I enjoy writing music, drawing, and making great coffee.
Timeline
Deli Manager
Weis Markets
12.2017 - Current
Deli Manager
Walmart
09.2015 - 09.2016
Bachelor of Arts - Religious Education
Davis College
09.2012 - 06.2023
Produce Associate
Walmart
02.2010 - 12.2017
No Degree - Information Technology
South Hills School of Business & Technology
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