Chamoya Wong
Monroe,GA
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Well-versed in all areas of operating a strong deli department and adept at improving business operations by applying hardworking nature and leadership skills. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional.
Overview
6
6
years of professional experience
Work History
Deli Manager
Kroger's Grocery Store
Dacula, GA
01.2022 - 05.2024
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Analyzed data from customer surveys to identify areas for improvement in service or product selection.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Utilized visually appealing displays to attract customers and drive sales in the deli section.
Assistant Service Deli Manager
Kroger Grocery Store
Loganville, GA
01.2018 - 08.2020
- Regularly communicated with customers to gather insights on their needs.
- Responsible for preparing weekly schedules for deli personnel.
- Assisted in the hiring, training, and scheduling of deli staff.
- Participated in weekly meetings with store managers to discuss progress updates.
- Collaborated with management on developing strategic plans for achieving business goals.
Delivery Driver
Papa John's Pizza
Winder, GA
08.2019 - 12.2019
- Resolved customer complaints professionally and maintained positive client relationships.
- Prepared pizzas according to customer specifications.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Followed proper sanitation protocols when handling food products on the job.
- Verified accuracy of orders using checklist procedure prior to leaving for deliveries.
Education
Bachelor of Science - Human Services
Mercer University
Macon, GA05-2023
Skills
- Employee Supervision
- Customer Service
- Sales Promotion
- Promotional planning
- Scheduling Coordination
- Quality Assurance
- Time Management
- Teamwork and Collaboration
- Customer service excellence
- Customer Complaint Resolution
References
References available upon request.
Timeline
Deli Manager
Kroger's Grocery Store
01.2022 - 05.2024
Delivery Driver
Papa John's Pizza
08.2019 - 12.2019
Assistant Service Deli Manager
Kroger Grocery Store
01.2018 - 08.2020
Bachelor of Science - Human Services
Mercer University
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