Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Cooking,Swimming
Work Availability
Timeline
Hi, I’m

Michelle Dennis

Houston,TX

Summary

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Committed and hardworking Deli Manager with 15 years of experience directing deli food service. Well-rounded leader with talent for supervising employees and [Skill]. Swift problem solver with quick and effective solutions to wide array of issues. Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines. Manages area operations with efficient and quality-focused approach. Effectively manage personnel and business operations to handle demanding store needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Deli Manager skilled in making food items such as wraps, salads and side dishes for high-volume deli operation. Strong trainer experienced teaching new employees correct processes and procedures.

Overview

16
years of professional experience
1
Certification

Work History

Randalls Food And Drugs

Deli Manager
02.2003 - 12.2018

Job overview

  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for 10 staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Integrated service and team management strategies to boost business profits.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Booker T Wahington High School
Houston, TX

High School Diploma
06.1987

Skills

  • Waste Procedures Establishment
  • Coordinate Schedules
  • Greeting and Seating Guests
  • Assignment Schedules
  • Cleaning and Sanitation
  • Cash Register Counting
  • Production and Time Sequencing
  • Catering Support
  • Timesheet Organization
  • Kitchen Staff Supervision
  • Inventory Accuracy
  • Deli Product Packaging
  • Food and Beverage Service
  • Departmental Strategies Development
  • Employee Supervision
  • Inventory Management
  • Equipment Preparation
  • Employee training
  • Critical Thinking
  • Food Safety and Quality
  • Active Listening
  • Cost Control
  • Shipment Preparation

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Licensed [Job Title] - [Timeframe]Deli mgr. 15 Years

Cooking,Swimming

Ilove to Cook also swimming gives me energy

Availability
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Timeline

Deli Manager

Randalls Food And Drugs
02.2003 - 12.2018

Booker T Wahington High School

High School Diploma
Michelle Dennis