Consuela (CJ) Shaw
Enumclaw,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service Field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Claims Response Center Manager
Mutual Of Enumclaw Insurance Company
Enumclaw, WA
12.1994 - 04.2020
- Devised processes to boost long-term business success and increase profit levels while maintaining a high level of customer service.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Directed daily operations
Education
Enumclaw High School
Enumclaw, Wa06.1978
Skills
- Ability to Hire and Train Individuals who Delivered Great Customer Service Focused on Building Customer Trust and Loyalty
- Led unit with Empathy and Compassion while Possessing an Upbeat and Positive Attitude
- Issue and Complaint Resolution skills
- Efficient and Detail-Oriented
- Strong Analytical and Problem Solving Skills
- Team-Oriented and Cooperative
Accomplishments
I retired from Mutual of Enumclaw yet still have a need to be busy. I enjoy working and helping others in creating a positive a team environment.
Timeline
Claims Response Center Manager
Mutual Of Enumclaw Insurance Company
12.1994 - 04.2020
Enumclaw High School