Consuello Rudder
Chicago,IL
Summary
Dedicated public service and community relations professional with over 20 years of experience enhancing service delivery for diverse populations. Expertise in cross-agency collaboration, policy interpretation, and complaint resolution ensures efficient operations and high-quality customer service. Committed to increasing access to public benefits and fostering equitable services.
Overview
19
19
years of professional experience
Work History
Constituent Services Assistant
Office of State Representative Justin Slaughter
Chicago, IL
05.2026 - Current
- Guided constituents in navigating Illinois state agencies, public assistance programs, and government services to enhance access and support.
- Coordinated with state departments and community organizations to resolve constituent concerns and improve service delivery.
- Research state policies and procedures to ensure accurate guidance and timely case resolution.
- Maintain confidential constituent case records and provide exceptional customer service to diverse populations.
- Conduct community outreach and distribute information about programs, services and events.
- Research state policies and procedures to ensure accurate guidance and timely case resolution.
- Research state policies and procedures to ensure accurate guidance and timely case resolution.
- Executed various special projects for the office to support legislative initiatives.
Patient Relations Specialist
University of Chicago Medicine
Chicago, IL
10.2014 - 05.2023
- Liaised with patients, families, physicians, hospital leadership, and community stakeholders to resolve complex concerns and enhance service delivery.
- Investigated complaints and coordinated timely resolutions in compliance with CMS, Joint Commission, and IDPH regulations, ensuring adherence to organizational policies.
- Facilitated training for staff and students in customer service, conflict resolution, and patient engagement to improve overall patient experience.
- Partnered with multidisciplinary leadership to improve operational efficiency and implement organization-wide service improvement initiatives.
- Assisted in developing policies, procedures, and software enhancements that improved workflow and data accuracy.
- Managed sensitive information while maintaining confidentiality and regulatory compliance.
- Trained nursing leadership, public safety and student interns in the Art of service recovery and de-escalation.
- Welcomed patients and visitors at reception to create a positive first impression.
- Managed sensitive information while maintaining confidentiality and regulatory compliance.
Senior Aldermanic Assistant
City of Chicago
Chicago, IL
08.2008 - 03.2012
- Conceptualized and executed community meetings, workshops, seminars and other events designed to inform or build capacity for residents, businesses, faith-based organizations and other stakeholders.
- Developed and maintained community relationships with 20th Ward residents, stakeholders, and others to foster and enhance support of the Alderman's neighborhood revitalization efforts.
- Acted as liaison between City of Chicago and 20th Ward Alderman, maintaining accountability in partnerships for program development and sustainability.
- Planned, overseeing and orchestrating activities of personnel responsible for program development, benchmark achievements and sustainability.
- Established and retained effective working relationships at all levels of civic, public, and corporate sectors.
- Managed $75k annual aldermanic expense account; ensured payment of all obligations to vendors and staff.
- Researched policy implications and substantive impact of legislative actions.
- Assisted in fielding calls/correspondence from constituents and processed complaints or disputes and ensured problem resolution, with a positive attitude.
- Connected constituents with challenging backgrounds to workforce development organizations and job opportunities.
Aldermanic Assistant (Contractual)
City of Chicago
Chicago, IL
07.2007 - 08.2008
- Attended monthly Chicago Police Department Beat meetings to gather constituent concerns about criminal activity and communicated these insights to 20th Ward Alderman.
- Collaborated with artists and teens to design and implement beautification markers in Woodlawn community, enhancing public spaces.
- Supervised youth and young adults ages 14-23 for summer employment program. Managed bi-weekly progress, payroll and attendance of program.
- Trained new hires in alderman's office on policies, procedures, and computer software to ensure smooth onboarding and operational continuity.
- Developed an organized filing system for staff documents related to city departments and ward organizations. of city departments and ward organizations.
Education
BBA - Business Administration And Management
CHICAGO STATE UNIVERSITY
9501 S. King Drive09-2026
Licensed Professional - Esthetics
Dudley's Beauty College
Chicago, IL12-2024
Associate of Arts - Honors in General Studies
Kennedy King College
Chicago, IL05-2010
Skills
- Cross-Agency Collaboration
- Client services
- Case Management Support
- Regulatory Compliance
- Investigation resolution
- Process Improvement
- Program Coordination
- Microsoft Office Suite
- Team leadership
- Community Engagement
- Service excellence
- Policy Interpretation
Key Compatible Qualifications
- Community Partnership Development
- Public Policy Research
- Program Administration
- Workforce Development
- Community Outreach
- Public Benefits Coordination
- Government Relations
- Event Planning
- Staff Training
- Policy & Procedure Development
Timeline
Constituent Services Assistant
Office of State Representative Justin Slaughter
05.2026 - Current
Patient Relations Specialist
University of Chicago Medicine
10.2014 - 05.2023
Senior Aldermanic Assistant
City of Chicago
08.2008 - 03.2012
Aldermanic Assistant (Contractual)
City of Chicago
07.2007 - 08.2008
BBA - Business Administration And Management
CHICAGO STATE UNIVERSITY
Licensed Professional - Esthetics
Dudley's Beauty College
Associate of Arts - Honors in General Studies
Kennedy King College