Consuelo Avila Campos
Summary
Offering solid foundation in analytical thinking and problem-solving skills, eager to learn and develop within insurance industry. Brings understanding of customer service and meticulous approach to detail, ensuring precise evaluations and efficient claims handling. Ready to use and develop critical thinking, communication skills, and leadership in the role as claim supervisor.
Overview
22
22
years of professional experience
Work History
Senior Field Adjuster
Florida Peninsula Claim Services
06.2013 - Current
- Maintained up-to-date knowledge of insurance policies, coverages, endorsements, exclusions, limitations.
- Enhanced company reputation through thorough investigations, accurate assessments, and fair settlements.
- Conducted thorough on-site inspections to accurately assess damages and determine appropriate compensation amounts.
- Reduced fraudulent claims by conducting detailed investigations, identifying discrepancies, and reporting findings as necessary.
- Provided exceptional customer service while managing sensitive situations involving property loss or damage.
- Increased customer satisfaction by efficiently handling and resolving complex claims in a timely manner.
- Supported departmental goals for continued improvement by participating in ongoing training.
- Mentored junior adjusters, sharing knowledge and expertise for improved team performance.
- Expedited claim processing by effectively utilizing technology and industry-specific software.
- Established rapport with clients, fostering trust and ensuring clear communication throughout the claims process.
- Managed high caseloads by prioritizing tasks and maintaining strict deadlines for claim resolution.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained claims data in CMS and Xactimate systems.
- Various CX Hero recognition.
Property Insurance Adjuster
Florida Peninsula Claim Services
08.2011 - 06.2013
- Process Theft , ALE, and Lightning claim from beginning to coverage determination.
- Investigate and property assess reported stolen items.
- Properly inventory total loss contents in large losses.
- Using Xactimate Software to accurately price contents.
- Online research for hard to find contents items with like kind and quality.
- Understanding and interpreting policy language as to how it relates to the claim.
- Fully investigate validity of a claim
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Examined claims forms and other records to determine insurance coverage.
Sales & Marketing Representative
Certified Restoration Dryclean Network
03.2006 - 07.2011
- Prospect, sell, and develop sales leads by visiting and calling on contractors, adjusters, and/or insurance representatives.
- Proactively seek to increase sales opportunity by developing and maintaining relationships with new and existing customers via networking and cold calling.
- Research all potential sources of business in order to maximize the book of business for the company.
- Schedule and deliver Continuing Education training courses one a quarter to insurance adjusters.
- Entertain prospective and current clients to maintain the business.
- Develop and maintain business relationships with new and existing customers.
- Serve as a 'First Responder' and provide job estimates to homeowners.
- Provide excellent customer service to all our customers
- Assist in collections as requested by the collection department.
- Attend and participate in meetings and special events as needed to promote and represent the company and its services.
- Be fully knowledgeable in all of our services and process to fully explain our business to all of our prospective clients and/or customers.
- Prepare sales and insurance reports.
- Work in a team atmosphere with my fellow sales/marketing reps in the State of Florida.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
Account Executive
Konica Minolta Business Solutions
02.2005 - 03.2006
- Successfully marketed the latest products to new and existing customers.
- Increased the number of new businesses in the designated territory.
- Researched market competitors to stay ahead of the key players in the market.
- Perform account reviews to recommend the proper solution to each account.
- Managed a portfolio with over 100 clients and 225 machines.
- Responsible for all aspect of the sale from proposal, closing, equipment and software training, and complete customer satisfaction.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Assistant Registrar for Technology
University of Miami
01.2003 - 02.2005
- Develop, research, and implement efficient and creative responses to technological issues that impact the daily operations to the office.
- Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution..
- Create interdepartmental technological solutions to the current record keeping process.
- Oversee the development and maintenance of the Registrar website.
- Train and oversee registrar staff in the technology area.
- Contribute to the development and leadership of the office's administrative team.
- Manage the inventory, purchase, maintenance, and supplies for machines and computers.
- Supervise the Registrar's Office Technology Department.
- Process and interpret different office reports.
- Participate in university committees to promote new technology.
Education
Bachelor of Business Administration - International Finance and Marketing
University of Miami
Coral Gables, FL05.2000
Skills
- Xactimate & CMS experienced
- Computer skills proficient
- Strong organization skills
- Highly motivated
- Multitasking and organization
- Customer service
- Policy interpretation
- Insurance policy coverage expertise
- Claims investigation and processing
- Claims file documentation
- Coverage assessments
- Property damage assessment
Languages
Spanish
Native or Bilingual
Timeline
Senior Field Adjuster
Florida Peninsula Claim Services
06.2013 - Current
Property Insurance Adjuster
Florida Peninsula Claim Services
08.2011 - 06.2013
Sales & Marketing Representative
Certified Restoration Dryclean Network
03.2006 - 07.2011
Account Executive
Konica Minolta Business Solutions
02.2005 - 03.2006
Assistant Registrar for Technology
University of Miami
01.2003 - 02.2005
Bachelor of Business Administration - International Finance and Marketing
University of Miami
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