CONSUELO CARVAJAL
ALLAMANDA ELEMENTARY SCHOOL
Palm Beach Gardens,FL
2
Languages
17
years of professional experience
Customer Service Professional with 15+ years of specialized experience, strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Work History
PARAPROFESSIONAL
11 Months- Create and oversee behavior-management plans.
- Develop and implement behavior-management plans to support student engagement and learning.
- Tutor students and assist in small group learning exercises.
- Tutored students and facilitated small group learning exercises to enhance comprehension and retention.
- Collaborate with other educational professionals to meet students’ needs.
- Supported various school activities, including organizing assemblies and supervising recess.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
3 Years- Led customer service initiatives, enhancing satisfaction and loyalty through effective communication and problem-solving strategies.
- Manage customer complaints, collect and analyze customer feedback, and respond to customer reviews.
- Led issue resolution process, escalating to Leads, Senior Agents, and Managers for timely and efficient consumer resolutions.
- Answer consumer questions about company's products or services across multiple communication channels (in person, phone, virtual)
- Developed and implemented service culture campaigns to proactively enhance customer experience and retention.
- Managed customer complaints, analyzed feedback, and responded to reviews to improve service quality.
COMMERCIAL DIRECTOR / CUSTOMER SERVICE
7 Years- Analyzed market trends and customer feedback to inform product development and inventory management decisions.
- Decided on implementation of customer service model and established customer service protocols.
- Developed benchmarking exercises to identify best practices, potential suppliers, and contracting methods for new needs.
- Performance Market studies for the core of business and analyze results about conditions, characteristics and prices available in the market.
- Financial Control and making decisions to increase the sales.
- Participate in specific events to know new trends in customer and get more clients.
- Managed all operations of bridal clothing store, including inventory and sales.
CUSTOMER SERVICES COORDINATOR
2 Years- Support and Follow up “end to end” the customer claims, to ensure the effective close of all issues/cases, always guarantee the corporate clients' satisfaction
- Support in the process for CRM implementation for all clients across the country
- Assisted in implementation of Call Center project, contributing to enhanced customer service operations.
- Perform the customer surveys and do the results analysis to define and move forward with a plan and implementation actions to improve the service experience
- Lead the process of service satisfaction surveys, for the external and internal clients.
- Develop campaigns to (remove one of the repeated words) the cultivate of service for the organization, to improve the clients' experience and customer retention.
Education
BBA - Customer Service
BBA - Business Administration And Management
Skills
Client service support
Client issue resolution
Proficient in Microsoft Office and CRM software
Cross-company communication
Staff training
Cross-functional collaboration
Team monitoring
Representative training
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
PARAPROFESSIONAL
ALLAMANDA ELEMENTARY SCHOOL
11.2025 - CurrentRead More
SENIOR CUSTOMER SERVICE REPRESENTATIVE
ALBORNOZ & COMPANY
01.2021 - 01.2024Read More
COMMERCIAL DIRECTOR / CUSTOMER SERVICE
MARIA CONSUELO BOUTIQUE
01.2013 - 01.2020Read More
CUSTOMER SERVICES COORDINATOR
AMAREY NOVA MEDICAL
01.2010 - 01.2012Read More
La Sabana University
BBA from Customer Service
Read More
El Rosario University
BBA from Business Administration And Management
Read More
ADDITIONAL COURSES
- “CUSTOMER SERVICE IN THE DIGITAL AGE” – CESA University, Bogotá, COLOMBIA 2020.
- “CALL CENTER IMPLETATION”, Bogota, COLOMBIA - 2012