Consuelo Estrada
Corona,CA
Summary
Experienced and dedicated Pharmacy Technician with 12 years of success in high-volume retail pharmacy environments. Highly skilled in prescription processing, inventory management, insurance coordination, and maintaining accurate pharmacy records. Known for exceptional attention to detail, strong problem-solving abilities, and outstanding customer service. Committed to supporting efficient pharmacy operations and delivering safe, high-quality patient care.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician Extern
CVS Pharmacy
04.2013 - 06.2013
- Assisted patients at pick-up, drive-thru and drop-off windows.
- Answered phone calls.
- Filled and filed prescription.
- Took refill orders.
- Dealt with insurance issues.
- Pulled and placed back drugs from the shelves.
- Reviewed and verified customer information and insurance provider information.
Lead Certified Pharmacy Technician/Inventory Specialist
CVS Health
09.2013 - 03.2020
- Processed high number of prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Managed daily medication orders through external vendors and weekly orders through the warehouse to ensure adequate inventory levels and meet patient demand.
- Resolved complex, non-routine issues including third-party billing discrepancies, system errors, and customer service concerns.
- Completed hazardous waste disposal, vendor returns, and warehouse returns in accordance with regulatory requirements.
- Organized and labeled shelves in preparation for bi-annual and annual inventory audits.
- Accurately completed all pharmacy documentation, including daily, and weekly operational reports.
- Trained and onboarded new pharmacy students, managers, and district managers on pharmacy processes, workflow and compliance standards.
- Developed and maintained the pharmacy staff schedule to ensure adequate coverage and efficient operations.
- Provided training and support to multiple Target locations during their transition to CVS Pharmacy systems and procedures.
- Implemented a vaccine awareness initiative that increased immunization revenue and improved community health education.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
Certified Pharmacy Technician /Inventory Specialist
Alto Pharmacy
03.2020 - Current
- Maintained optimal drug inventory levels by ordering necessary medications and supplies in alignment with pharmacy needs.
- Utilized handheld devices and computer systems to record, track, and audit inventory, identifying and resolving discrepancies.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, organized and inventoried medications to ensure accuracy, compliance, and efficient workflow.
- Processed incoming drug shipments by verifying deliveries against purchase orders and updating inventory records in the system.
- Accurately counted, labeled, and prepared prescriptions with correct medication, dosage, and quantity.
- Implemented and upheld safety protocols to enhance patient care and minimized medication errors
- Preformed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service excellence.
- Trained new hires to procedures, compliance standards, and best practices to ensure consistent, high-quality performance.
- Collaborated with healthcare providers to support optimized medication therapy management for patients.
- Reviewed and processed prior authorization requests to ensure alignment with insurance requirements and coverage guidelines.
- Coordinated daily dispatch operations by optimizing routing strategies to ensure accuracy and timely deliveries.
- Monitored vehicle locations using, GPS tracking. systems to enhance communication, efficiency, and operational oversight.
- Served as one of the project leaders for a pharmacy relocation, giving my input for creating the new store layout, organizing workflow design, and overseeing all operational preparations to ensure a seamless transition and successful opening.
- Recognized as a dependable go-to resource for insite or offsite pharmacy team members, offering assistance, resolving issues, and ensuring smooth day-to-day operations.
- Actively supported the second relocation project through planning, coordination and execution.
Certified Pharmacy Technician
Alpha Drugs
03.2023 - Current
- Completed and maintained all required documentation, accurately entering prescription, insurance, and billing information into patient profiles.
- Collaborated with insurance representatives to process claims, resolve issues, and ensure timely and accurate payment reconciliation.
- Enhanced customer satisfaction by providing friendly, personalized, and efficient service during all pharmacy transactions.
- Supported pharmacists by resolving prescription discrepancies and addressing patient inquiries to maintain smooth and efficient workflow.
- Performed routine audits to uphold compliance with state, regulations, pharmacy policies, and pharmacy standards.
- Demonstrated strong attention to detail by thoroughly reviewing prescriptions for accuracy and safety prior to dispensing.
- Served as a reliable point-of-contact for insurance companies and/or doctors, resolving issues swiftly to minimize delays in patient treatment plans.
- Provided compassionate assistance to patients facing financial difficulties, working with them to explore available resources and payment options.
Education
ASHP- Accredited Pharmacy Technician Program -
American Career College
Ontario, CA2013
High School Diploma -
John F. Kennedy Middle College High School
Norco, CA05.2012
Skills
- Strong knowledge of pharmacy workflows, prescription processing, and medication safety protocols
- Experienced in data entry, medication labeling, and verifying accuracy before dispensing
- Expert in third-party billing, prior authorizations, and resolving claim discrepancies
- Knowledge of federal and state pharmacy laws, controlled substance procedures, and hazardous waste handling
- Friendly, patient-focused communication with strong ability to resolve concerns professionally
- Experienced in training new technicians, students, management staff; supports smooth workflow
- Effective at identifying issues and implementing solutions in fast-paced environments
- Fluent in Spanish and English, enabling clear communication with diverse patient populations
- Dependable, self motivated, and able to adjust to changing demands and scheduling needs
References
Available upon request.
Timeline
Certified Pharmacy Technician
Alpha Drugs
03.2023 - Current
Certified Pharmacy Technician /Inventory Specialist
Alto Pharmacy
03.2020 - Current
Lead Certified Pharmacy Technician/Inventory Specialist
CVS Health
09.2013 - 03.2020
Pharmacy Technician Extern
CVS Pharmacy
04.2013 - 06.2013
ASHP- Accredited Pharmacy Technician Program -
American Career College
High School Diploma -
John F. Kennedy Middle College High School