Consuelo Pintor
El Paso,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Credit Card Customer Service Representative
Alorica
El Paso , TX
01.2022 - Current
- Processed payments, check balances, account updates and other transactions accurately and efficiently for the Bank of America credit card department.
- I arranged for recurring billing and refunds for the accounts as well as proving customers with tools for self help.
- Provided detailed information on client account rates and how we allocate payments according to their APR.
- Provided help with their online banking and troubleshooting.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
Translator
Contractor
El Paso, TX
01.2015 - Current
- Delivered translation services to clients.
- Proofread, edited and revised translated documents.
- Translated documents from English to Spanish and vice versa for various clients.
- Used dictionaries, thesauruses and other references during translation to locate terminology equivalents and retain original text meaning.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Cashier
Lowes Home Improvment
El Paso, TX
10.2022 - 08.2023
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Informed customers of in-store promotions or pricing specials.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped clients apply for business and consumer credit cards in store.
COVID-19 Screener
Free Covid Testing Service
El Paso, TX
07.2020 - 07.2022
- Documented data in designated system to present to client upon request.
- Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Collected patient intake information and insurance, as well as sent out results for rapid testing and PCR test.
- Kept track of rapid test and PCR order deliveries.
Personal Assistant to the Owner
Dlr Transport
El Paso, TX
03.2018 - 07.2020
- Performed various clerical tasks and organized office areas to promote productivity.
- Provided assistance communicating, typing correspondence or obtaining information.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Maintained accurate records of employee time cards and attendance records.
- Prepared purchase orders and expense reports.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
Education
GED -
GED
Data Entry
Instituto Computacional Cd Juarez
Cd JuarezMusic Education
The Christian Vocational Academy
Houston, TXSkills
- Multitasking
- Quality Assurance
- Organization and Time Management
- Banking experience
- Needs Assessment
- Account Management
- De-Escalation Techniques
- Customer Service
Timeline
Cashier
Lowes Home Improvment
10.2022 - 08.2023
Credit Card Customer Service Representative
Alorica
01.2022 - Current
COVID-19 Screener
Free Covid Testing Service
07.2020 - 07.2022
Personal Assistant to the Owner
Dlr Transport
03.2018 - 07.2020
Translator
Contractor
01.2015 - Current
GED -
GED
Data Entry
Instituto Computacional Cd Juarez
Music Education
The Christian Vocational Academy
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