JACQUETTA RAY
Cincinnati
Summary
Dedicated professional with strong time management, active listening, and multitasking abilities, skilled in customer service and handling sensitive information. Proven problem-solving skills and experience in supporting customer needs efficiently. Ready to leverage these strengths in a new role to contribute positively and grow within a dynamic team.
Overview
25
25
years of professional experience
Work History
Credit Card Customer Service Representative
Macy's===
Mason
09.2025 - Current
- Offer an exceptional customer service experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
- Investigate and resolve customer issues or disputes related to credit reports, billing,payments and account balances, and other credit-related matters in a timely manner.
- Promote and communicate current sales and loyalty promotions.
LOCK BOX PROCESSOR
Fifth Third Bank
Cincinnati
10.2024 - 08.2025
- Set up and operated low speed extraction equipment that is designed to cut open mail.
- Manually extracted payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications.
- Comply with banking regulations as they relate to customer confidentiality.
CUSTOMER SUPPORT AND SERVICE
Southwest Airlines
Cincinnati
02.2022 - 02.2024
- Assisted Customers with booking air and car reservations.
- Offered solutions when travel is interrupted.
- Answered questions about policy and procedure.
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
Cincinnati
02.2021 - 10.2021
- Provided over-the phone account and payment support services.
- Handled maintenance, activation and packaging of cable services and scheduled field visits when necessary.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SERVICE ASSOCIATE
Stein Mart
Cincinnati
12.2000 - 11.2020
- Provided product knowledge and information to customers, helping them make informed decisions.
- Assisted with training new employees on customer service protocol and store policies.
- Performed cash handling duties including deposits, withdrawals, transfers, and balancing registers.
CUSTOMER CARE REPRESENTATIVE
Anthem
Mason
09.2018 - 03.2020
- Interpreted contract benefits accurately to policy holders.
- Provided claim status to policy holders.
- Produced correspondence to Medicare customers.
Education
ASSOCIATE OF APPLIED BUSINESS -
University of Cincinnati
Skills
- Time Management
- Active Listening
- Multitasking
- Problem solving
Timeline
Credit Card Customer Service Representative
Macy's===
09.2025 - Current
LOCK BOX PROCESSOR
Fifth Third Bank
10.2024 - 08.2025
CUSTOMER SUPPORT AND SERVICE
Southwest Airlines
02.2022 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
02.2021 - 10.2021
CUSTOMER CARE REPRESENTATIVE
Anthem
09.2018 - 03.2020
SERVICE ASSOCIATE
Stein Mart
12.2000 - 11.2020
ASSOCIATE OF APPLIED BUSINESS -
University of Cincinnati