Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

De’Antae Malik Traylor

Las Vegas,NV

Summary

Highly organized team member offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.

Overview

7
7
years of professional experience

Work History

Credit Card Customer Service Representative

USAA Federal Savings Bank - Remote
11.2022 - 12.2023
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.

Remote - Customer Service Representative

Duke Energy
10.2021 - 03.2022
  • Answer inbound calls or work over chat platforms to address customer concerns and questions
  • Assist business customers with their requests for their business accounts related to billing, commercial rates, payments, reconnect/disconnect orders, billing & payment options, deposits, rate calculations and comparisons
  • Promote Duke Energy's digital channels to business customers so they can take advantage of on-line services for self-service and provide them additional options and flexibility for their business needs.

Store Protection Specialist

Ross
10.2019 - 03.2020
  • Mitigated theft & fraud by providing great customer service & strong awareness in body language
  • Increased store awareness on effective processes to minimize operational shortages
  • Trained & educated associates on shortage reduction initiatives
  • Created a safe environment by engaging, assisting, & monitoring all customers.

Landscaping

Executive Oasis
01.2018 - 02.2019
  • Created & maintained a healthy land environment that met & exceeded customer specific wants & needs
  • This includes but not limited to, fertilization, seeding, mowing, weed whacking, edging, hedge trimming, laying sod, tree and shrub planting & transplanting, mulching, & debris removal/cleanup
  • Maintain sewer/storm water systems, including regular prescribed checks on grilles, overflow manholes and other drainage assets.

Warehouse/Sales Associate/Cashier

Goodwill
08.2016 - 10.2017
  • Operated cash registers, managed financial transactions, & balanced drawers at the end of each shift
  • Provided a welcoming experience for customers while promoting company policies & company focus
  • Load/unload trucks and trailers using a hand truck, pallet jack, or other material handling equipment
  • Ensuring that all the merchandise is safely and securely packed and labeled for shipping.

Education

High School Diploma -

Las Vegas High School
Las Vegas, NV
06.2015

Skills

  • Payment Processing
  • Time Management
  • Cash handling proficiency
  • Customer service excellence
  • Active listening
  • Team collaboration

References

Suesun Sapradit, Market Manager, Venom Promotional Management, suesun.venompm@gmail.com

Timeline

Credit Card Customer Service Representative

USAA Federal Savings Bank - Remote
11.2022 - 12.2023

Remote - Customer Service Representative

Duke Energy
10.2021 - 03.2022

Store Protection Specialist

Ross
10.2019 - 03.2020

Landscaping

Executive Oasis
01.2018 - 02.2019

Warehouse/Sales Associate/Cashier

Goodwill
08.2016 - 10.2017

High School Diploma -

Las Vegas High School
De’Antae Malik Traylor