De’Antae Malik Traylor
Las Vegas,NV
Summary
Highly organized team member offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
7
7
years of professional experience
Work History
Credit Card Customer Service Representative
USAA Federal Savings Bank - Remote
11.2022 - 12.2023
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
Remote - Customer Service Representative
Duke Energy
10.2021 - 03.2022
- Answer inbound calls or work over chat platforms to address customer concerns and questions
- Assist business customers with their requests for their business accounts related to billing, commercial rates, payments, reconnect/disconnect orders, billing & payment options, deposits, rate calculations and comparisons
- Promote Duke Energy's digital channels to business customers so they can take advantage of on-line services for self-service and provide them additional options and flexibility for their business needs.
Store Protection Specialist
Ross
10.2019 - 03.2020
- Mitigated theft & fraud by providing great customer service & strong awareness in body language
- Increased store awareness on effective processes to minimize operational shortages
- Trained & educated associates on shortage reduction initiatives
- Created a safe environment by engaging, assisting, & monitoring all customers.
Landscaping
Executive Oasis
01.2018 - 02.2019
- Created & maintained a healthy land environment that met & exceeded customer specific wants & needs
- This includes but not limited to, fertilization, seeding, mowing, weed whacking, edging, hedge trimming, laying sod, tree and shrub planting & transplanting, mulching, & debris removal/cleanup
- Maintain sewer/storm water systems, including regular prescribed checks on grilles, overflow manholes and other drainage assets.
Warehouse/Sales Associate/Cashier
Goodwill
08.2016 - 10.2017
- Operated cash registers, managed financial transactions, & balanced drawers at the end of each shift
- Provided a welcoming experience for customers while promoting company policies & company focus
- Load/unload trucks and trailers using a hand truck, pallet jack, or other material handling equipment
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2015
Skills
- Payment Processing
- Time Management
- Cash handling proficiency
- Customer service excellence
- Active listening
- Team collaboration
References
Suesun Sapradit, Market Manager, Venom Promotional Management, suesun.venompm@gmail.com
Timeline
Credit Card Customer Service Representative
USAA Federal Savings Bank - Remote
11.2022 - 12.2023
Remote - Customer Service Representative
Duke Energy
10.2021 - 03.2022
Store Protection Specialist
Ross
10.2019 - 03.2020
Landscaping
Executive Oasis
01.2018 - 02.2019
Warehouse/Sales Associate/Cashier
Goodwill
08.2016 - 10.2017
High School Diploma -
Las Vegas High School
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