Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykiah Garrison

Roanoke,VA

Summary

Customer Service Professional experienced in credit card support and patient care within healthcare environments. Resolved complex issues and delivered high-quality service through effective communication and problem-solving skills, contributing to increased customer satisfaction and retention. Provided empathetic support to patients while assisting with vital sign measurements and daily living activities, earning positive feedback from both patients and healthcare teams.

Overview

1
1
year of professional experience

Work History

Credit Card Customer Service Representative

Wells Fargo
Roanoke, VA
08.2026 - Current
  • Assisted Wells Fargo credit card customers with account and billing inquiries.
  • Resolved cardholder issues using Wells Fargo service guidelines and call center systems.
  • Processed payment requests, balance questions, and account updates for customers.
  • Investigated disputed charges and guided customers through fraud reporting steps.
  • Verified customer identities before discussing sensitive credit card account details.
  • Explained card features, fees, and payment options using clear customer language.
  • Escalated complex customer issues to appropriate Wells Fargo teams for resolution. to Wells Fargo teams following company procedures.

Patient Care Technician

Carilion Roanoke Memorial Hospital
Roanoke, VA
10.2025 - 08.2026
  • Monitored patient vital signs and reported changes to Carilion Roanoke Memorial Hospital nursing staff.
  • Assisted patients with bathing, dressing, toileting, and daily hygiene needs.
  • Transported patients safely between units, procedures, and diagnostic testing areas.

Education

William Byrd High School
Vinton, VA

Skills

  • Customer service
  • Complaint resolution
  • Call management
  • Customer relations
  • Attention to detail
  • Active listening
  • Problem solving
  • Time management
  • CPR

Timeline

Credit Card Customer Service Representative

Wells Fargo
08.2026 - Current

Patient Care Technician

Carilion Roanoke Memorial Hospital
10.2025 - 08.2026

William Byrd High School
Mykiah Garrison