Consuelo Snader
Sarasota
Summary
Results driven professional with experience in training, coaching, and supporting team operations in fast paced customer service environment. Proven ability to exceed performance expectations, deescalate customer concerns, and maintain high service standards. Recognized for reliability, multitasking, and stepping into leadership responsibilities.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Apple
Sarasota, FL
08.2025 - Current
- Overachieved company's apple care attachment expectations by 17% to help set performance to team members.
- Educated customers on product features and benefits to enhance user experience.
- Adapted quickly to new technologies, leading to improved sales techniques and customer engagement.
- Maintained a 100% customer satisfaction by building strong client relationships through consistent communication and effective problem solving.
- Connected with current team members on how to overcome obstacles to better their engagements with customers and improve their metrics to reach their goal and companies expectations.
Manager in Training
Royers Flowers and Gifts
Lancaster, PA
10.2023 - 05.2025
- Trained new staff on company policies, product knowledge, and sales techniques.
- Opened and closed the store independently, ensuring secure cash handling, accurate deposits, and adherence to operational procedures.
- Deescalated customer concerns in real time, resolving issues calmly and professionally to maintain a positive customer experience.
- Overachieved companies exceptions by 25% when processing orders efficiently and maintaining correct accuracy.
Trainer
Chick-fil-A
Lancaster, PA
04.2022 - 04.2023
- Trained new team members to understand companies standards, policies, and service expectations.
- Provided coaching through a positive and safe environment will still setting expectation's and giving feedback.
- Multitasked between operational duties and trainee oversight, providing real time guidance while maintaining service quality
Front End Charge Person
Dutch-Way Farm Market
Gap, PA
07.2018 - 08.2021
- Managed team members breaks and transitions will still maintaining smooth operations and minimizing customers wait time.
- Managed cash handling responsibilities, ensuring accuracy and adherence to company procedures.
- Demonstrated early leadership, reliability, and accountability in a fast paced environment.
Education
High School Diploma -
Garden Spot High School
New Holland, PA01-2023
Skills
- Leadership & Team Development
- Customer Experience Management
- Escalation Resolution
- Shift & Coverage Coordination
- Operational Efficiency
- Coaching & Real-Time Feedback
Timeline
Sales Specialist
Apple
08.2025 - Current
Manager in Training
Royers Flowers and Gifts
10.2023 - 05.2025
Trainer
Chick-fil-A
04.2022 - 04.2023
Front End Charge Person
Dutch-Way Farm Market
07.2018 - 08.2021
High School Diploma -
Garden Spot High School