Consuelo Yadira Davis
Memphis,TN
Summary
Bilingual Clerical Specialist and Tennessee Notary Public with expertise in data entry, Vital Records Management, and compliance auditing. Streamlines workflows and maintains accurate records through standardized documentation and quality checks. Enhances customer service operations by ensuring data accuracy and providing effective support.
Overview
1
1
Language
1
1
Certification
25
25
years of professional experience
Work History
Clerical Specialist Bilingual
Shelby County Health Department Vital Records
Memphis, Tennessee
09.2022 - 06.2025
- Processed requests for birth and death certificates.
- Maintained accurate data entries in the health department's record management system.
- Addressed customer inquiries regarding vital records and procedures, ensuring clear understanding of processes.
- Collaborated with team members to streamline document processing workflows.
- Entered accurate data into the health department record management system.
- Responded to customer questions about vital records and procedures, facilitating efficient resolution of issues.
- Worked with team members to improve document processing workflows.
- Followed state and federal rules for vital records handling.
- Ensured compliance with state and federal regulations for vital records handling.
- Prepared and sorted documents for archiving and retrieval.
- Trained new staff on clerical procedures and systems.
- Completed regular records audits to support data accuracy.
- Proofread documents before submission or distribution.
- Resolved differences between physical inventories and computer records.
- Updated database systems with new and revised information.
- Created tracking sheets for invoices and payment records.
- Supported special projects such as mailings and filing system updates.
- Conducted research to gather pertinent information for specific tasks, enhancing accuracy and service delivery.
- Utilized copiers to produce necessary documents efficiently during office operations., printers, and fax machines.
- Verified accuracy of data entries before processing to ensure integrity. before processing.
- Scheduled appointments for customers, to proceed on a Voluntary Acknowledgement of Paternity.
- Processed customer orders and kept transaction records accurate.
- Verified accuracy of data entered into computer systems prior to processing.
- Supported department staff with administrative tasks.
- Compiled data and generated reports for management review.
- Responded to incoming calls, providing information and directing inquiries appropriately. and directed inquiries to the appropriate parties.
- Prepared and organized documents for archiving and retrieval purposes.
- Facilitated training sessions for new staff on clerical procedures and systems.
- Proofread documents for accuracy prior to submission or distribution.
- Reconciled discrepancies between physical inventories and computer records.
- Processed outgoing mail on a daily basis according to established procedures.
- Conducted regular audits of records to ensure data integrity and accuracy.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Managed daily office operations and maintained a clean and efficient workspace.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Answered and directed phone calls to appropriate staff members.
- Examined files and records to gather information for responding to requests., records and other documents to obtain information or respond to requests.
- Communicated with customers, employees to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Handled incoming and outgoing mail for preparation for shipping.
- Maintained confidentiality of sensitive information and documents
- Created sheets to track financial information such as invoices or payments received.
- Maintained database systems by entering new and updated information.
- Facilitated communication within the office and with external partners, by translating customers and addressing questions and needs.
- Collected and entered payment data into a system, maintaining complete confidentiality and accuracy.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Received visitors at front desk, provided assistance as needed, and directed them to the appropriate party or area.
- Organized files, documents, and other office materials in an orderly manner.
- Developed forms and templates used by clerical staff in daily operations.
- Maintained confidentiality of sensitive information and documents.
- Trained new staff members to perform work activities and use computer applications.
- Operated photocopiers, facsimile machines and personal computers.
- Notarized applications for the Voluntary Acknowledgement of Paternity and assisted customers with inquiries regarding the procedures.
- Provide permits to Funeral Homes, for Cremation or Transit of the deceased, after verifying information with the Medical Office Examiner.
- Assisted customers on applications or redirected them to the procedures to amend a Tennessee Birth Certificate.
- Verify information on Birth Certificates, to assist Military Recruiters, and apostille application.
Restaurant Waiter
Conch House
Saint Augustine, Florida
03.2016 - 08.2018
- Delivered friendly customer service to enhance guest satisfaction.
- Took accurate orders and relayed details to kitchen staff.
- Recommended menu items tailored to customer preferences to boost sales.
- Worked with team members to support timely food delivery.
- Resolved customer complaints by actively listening and addressing concerns. politely and followed company policy.
- Supported wait staff during busy periods and helped take orders for large groups.
- Facilitated training for new employees on job duties to ensure smooth operations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed opening and closing tasks, including dining area setup, supply restocking, and equipment checks.
Restaurant Server
Poseidon
San Diego, California
10.2010 - 09.2015
- Supported guests with prompt service in a busy dining setting.
- Supported other servers during rush periods and special events to maintain service quality.
- Suggested menu items and explained ingredients and preparation details.
- Worked with a kitchen team to support timely meal preparation and delivery.
- Maintained clean and orderly dining area throughout shifts, enhancing guest experience.
- Helped train new servers on restaurant procedures and menu offerings.
- Handled guest questions and resolved concerns quickly with professionalism.
- Built positive working relationships with co-workers and customers through friendly communication.
- Delivered attentive service to a high volume of daily customers.
- Increased beverage sales through tailored pairing suggestions based on customer preferences.
- Trained new employees on restaurant procedures and plating techniques.
Manager Trainee
El Pollo Loco
San Diego, California
02.2004 - 01.2005
- Managed customer service department operations, including shift scheduling, task assignment, and productivity monitoring.
- Oversaw daily customer service department operations, including scheduling, task delegation, and productivity tracking.
- Coordinated staff schedules to align coverage with peak business demand. to improve coverage during peak hours.
- Peak-hour staff coverage improved through careful schedule coordination.
- Trained and guided new employees on company policies and procedures.
- New employee training strengthened policy compliance and service consistency.
- Supported daily operations to keep service efficient and customers satisfied.
- Directed daily operations to maintain efficient service and strong customer satisfaction.
- Customer service department performance improved through scheduling, task assignment, and productivity oversight.
- Contributed to development of customer service policies and procedures to enhance service delivery.
- Contributed to the development of customer service policies and procedures.
- Developed customer service policies that received support from stakeholders.
- Worked with customers to identify needs and resolve varied concerns.
- Partnered with customers to assess needs and resolve service issues.
- Resolved staff conflicts through structured discussions with all parties involved.
- Resolved staff conflicts through structured discussion and clear communication.
- Health and safety standards remained in food preparation areas through consistent monitoring.
- Monitored food preparation areas to support health and safety compliance.
- Reviewed accounts for accuracy and resolved issues to support customer satisfaction.
- Reviewed customer accounts for accuracy and corrected issues to support satisfaction.
- Processed customer sales, adjustments, and refunds.
- Processed sales transactions, adjustments, and refunds with accuracy.
- Tracked inventory levels to maintain proper stock at all times.
- Monitored inventory levels to sustain proper stock availability.
- Inventory control maintained appropriate stock levels across operations.
- Completed employee sales register entries and sales records in the computer system.
- Employee sales register entries and computer sales records remained accurate.
- Delivered deposits to the bank.
- Transported deposits to the bank for secure processing.
- Bank deposits were delivered securely and on time.
- Worked with other managers to plan and direct organizational tasks.
- Collaborated with managers to coordinate organizational tasks and support business goals.
- Organizational planning stayed aligned through close manager collaboration.
- Efficient daily operations supported strong service delivery and customer satisfaction.
- Customer issues were resolved through direct communication and needs assessment.
- Sales transactions, adjustments, and refunds were processed accurately.
- Retail branch office opening and closing tasks stayed on schedule.
- Managed opening and closing activities for retail branch office.
- Supported opening and closing tasks for retail branch office.
- Staff conflicts were resolved through open discussion and mediation.
- Account review improved accuracy and supported customer satisfaction.
- Bank deposits were delivered securely and on time.
Business Administration Assistant
Consejo de Desarrollo Económico de Baja California
Tijuana Baja California, Mexico
02.2000 - 07.2002
- Coordinated office tasks and kept filing systems organized for document access.
- Managed project timelines and tracked deadlines accurately to ensure timely completion.
- Implemented administrative procedures that streamlined office operations.
- Responded promptly to customer questions by phone or email.
- Supported project work with research, policy development, and budget preparation.
- Prepared monthly expense reports detailing company spending.
- Monitored inventory levels to maintain adequate supplies for daily office needs.
- Processed incoming mail and prepared outgoing mailings per procedure.
- Answered phone calls and emails to share information and support business communication.
- Arranged travel plans and completed expense reports for reimbursement.
- Distributed sorted faxes, letters, and emails to ensure timely office communication.
- Organized files, built spreadsheets, faxed reports, and scanned documents while keeping front desk and reception area neat.
- Managed daily office operations and tracked office supplies inventory for smooth workplace function.
- Supported communication between departments and external stakeholders.
- Assisted project management tasks by tracking timelines and deadlines accurately.
Education
Bachelor in Business Administration - Business Administration
Universidad Autónoma De Baja California
Mexico12-2002
Skills
- Vital records administration
- Records management
- Data management
- Document processing
- Regulatory compliance
- Customer relationship management
- Customer support
Languages
Spanish
Native/ Bilingual
Certification
- State of Tennessee Notary Public
- Health Care Interpreter
Timeline
Clerical Specialist Bilingual
Shelby County Health Department Vital Records
09.2022 - 06.2025
Restaurant Waiter
Conch House
03.2016 - 08.2018
Restaurant Server
Poseidon
10.2010 - 09.2015
Manager Trainee
El Pollo Loco
02.2004 - 01.2005
Business Administration Assistant
Consejo de Desarrollo Económico de Baja California
02.2000 - 07.2002
Bachelor in Business Administration - Business Administration
Universidad Autónoma De Baja California