Melonie Garbutt
Las Vegas,NV
Summary
Dedicated, resourceful and passionate professional with a track record of success in providing excellent customer service and satisfaction. Proven record creating, implementing and driving new processes that deliver winning strategies and dynamic solutions. Outstanding ability to cultivate relationships with clients, staffs and other executive personnel, developing mutually respectful relationships. Recognized for high level of commitment to exceeding customer initiatives. Editing and implementing performance improvements and conquering challenges to drive business forward. Consistently achieve-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Specializing in expert operational consulting for Applied Epic agency management systems users. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Insurance Consultant
Consultant, MEL
03.2022 - Current
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Utilized Applied Epic to implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses on Applied Epic reports to gather data for operational and forecast team needs.
- Led restructuring of organization internal processes, resulting in 21% improved performance overall.
- Created 34 processes to boost long-term business success and increase profit levels across mergers & acquisitions.
- Developed & updated 40+ tracking spreadsheets for process monitoring and reporting with Applied Epic.
- Devised and implemented cross-functional processes and procedures to streamline Applied Epic knowledge & operations.
- Developed effective agile improvement plans in alignment with stakeholders goals and specifications via contract.
- Created and managed agile cross-functional project plans, timelines and budgets for team of 50+.
- Generated Applied Epic reports detailing findings and providing stakeholders improvement recommendations.
- Collected, arranged, and input information into database system for Applied Epic infrastructure.
- Actively maintained database systems to track and analyze operational data with Applied Epic.
- Designed and implemented risk management system to identify and mitigate potential errors & omissions risks for stakeholders.
- Leveraged Applied Epic to perform quality control checks of policies, endorsements and audits against account management activity.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Advised when and why to contact insurance carriers based on Applied Epic data.
Process Training Manager
Arthur J. Gallagher
06.2017 - 03.2022
- Proactively developed and implemented Standard of Procedure for 23 new processes in Applied Epic.
- Actively managing and monitoring 17 new Applied Epic trainees workflows and processes.
- Proactively adapting to circumstances and others’ work styles.
- Proficient in using technology tools to maximize productivity and create high-quality documents.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established performance goals via Applied Epic data for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities with Applied Epic.
- Leveraged data and analytics to make informed decisions and drive agile business improvements.
- Utilized Applied Epic to input and communicate notice of cancellations, non-renewals and reinstatements to maintain accurate policy & records.
- Posted payments to accounts and maintained records using Applied Epic.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with policyholders, team members and insurance agents to modify, update and process policies.
- Checked documentation for accuracy and validity on updated Applied Epic processes & systems.
- Reviewed outstanding requests and redirected Applied Epic workloads to complete projects on time.
Teacher
Acelero Learning
06.2016 - 01.2019
- Planning learning objectives for 37 students
- Problem solving while maintaining 10:1 ratio
- Maintained order and discipline among students while promoting safety
- Time management compliance with school rules and guidelines
- Worked collaboratively with family members, Assistant Teacher and other
- Organization 12 staff to achieve positive outcomes for children of all abilities
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Program Specialist
Fred Finch Youth Center
01.2015 - 06.2016
- Coordinated with 2 program manages to perform contact modification, work order changes and schedule changes
- Performed 18 contract negotiations with clients
- Monitored daily workflow to identify and rectify bottleneck
- Obtained client feedback and recommend appropriate program improvements
- Worked with cross-functional teams in planning and execution of programs
- Scheduled program related trainings for new hires
- Assisted in proposal development and revision activities
- Provided support in developing program plan, budget and schedule
- Performed program planning, analysis and reporting for management
- Kept management informed about any financial, schedule and administrative issues.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Business Services Coordinator
ResCare
02.2014 - 12.2014
- Managed caseload of participants and provides employment counseling and coaching.
- Created 102 jobs opportunities using state funded block grant.
- Conducted regular ongoing career coaching services for participant what have been identified as job ready.
- Developed and filled job placement, vocational training, on-the-job training, or internship opportunities.
- Delivered on performance goals related to career coaching, training/internship/employment entry, and administrative timeliness and quality.
- Prepared, organized, and maintained accurate, updated information in both electronic and paper formats reflecting history employment, job readiness pre- screenings and contacts with business contacts.
Education
MBA - Project Management
Walden University
Minnesota City, MN12.2017
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA05.2014
Skills
- Applied Epic Consulting
- Insurance Processes
- Process Improvement
- Agile Program & Project Management
- P&C Business Insurance Knowledge
- Operational Efficiency & Improvement
- Quality Control Analysis
- Consultation and Advisement
- Strategic Growth Management
- Performance Assessment
- Cross-functional Staff Training
Certification
- Certified Applied Epic -Expert- Applied Epic - 2022
- Certified Applied Epic -Power User- Applied Epic - 2022
- Consultant's Toolkit Certification -Harvard Division of Continuing Education -2022
Timeline
Business Insurance Consultant
Consultant, MEL
03.2022 - Current
Process Training Manager
Arthur J. Gallagher
06.2017 - 03.2022
Teacher
Acelero Learning
06.2016 - 01.2019
Program Specialist
Fred Finch Youth Center
01.2015 - 06.2016
Business Services Coordinator
ResCare
02.2014 - 12.2014
MBA - Project Management
Walden University
Bachelor of Arts - Sociology
San Diego State University
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