CONTESSA SADDLER
Oxon Hill,MD
Summary
Recognized for unwavering commitment to excellence and consistent achievement of quality standards.
Overview
21
21
years of professional experience
Work History
Confirmation Specialist
Window Nation
Fulton, MD
06.2022 - Current
- Communicate sensitive information effectively and empathetically.
- Manage all things care coordination including but not limited to, maintaining customer records and rescheduling appointments.
- Providing timely and effective support to members of my team and customers.
- De-escalating situations by actively listening to customers concerns and adopting a solution-focused approach while maintaining a high standard of customer satisfaction.
- Providing flexibility to support the volume of work that can fluctuate depending on the day and or season.
Customer Retention Specialist
Comcast
Silver Spring, MD
01.2018 - 10.2021
- Effectively managed a high-volume of inbound and outbound customer calls.
- Maintained accurate records of past due customer account activity.
- Composes & types/enters documents. Keeps processed documents up-to-date and maintains accurate filing systems.
- Communicated effectively with customers that were looking to connect or disconnect service as well as transferring service to a new location.
Business Development Team Lead
Auto Supreme Inc.
Temple Hills, MD
11.2014 - 01.2018
- Created alternative business plans to improve customer relationships.
- Defused volatile customer situations calmly and courteously.
- Mastery of customer service management systems and databases.
- Effectively managed a high-volume of inbound and outbound customer calls. Composes & types/enters documents. Keeps processed documents up-to-date and maintains accurate filing systems.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Maintained accurate records of past due customer account activity.
- Performs general office duties such as fax documents and screens telephone calls.
Data Entry Clerk
Montgomery County Humane Society
Rockville, MD
03.2011 - 03.2014
- Entered numerical data into databases in a timely and accurate manner.
- Maintained a clean and sanitary work environment at all times.
- Facilitated inter-departmental communication to effectively provide customer support. Scanned documentation and entered into the database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Greet and assist patrons in a friendly and courteous manner.
- Process patrons purchase efficiently.
- Provided intake of all animals ingoing as well as outgoing by assessing date and inputting various information in the system.
Cashier
McDonald's Restaurant
PG County, MD
11.2010 - 05.2012
- Trained new cashiers on procedures, customer service and sales techniques.
- Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality.
- Operated the drive-through window and sales register quickly and efficiently.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations. Re-stock food preparation line by inventorying, ordering, preparing and stocking items at the beginning of and through-out my shift.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Loan Consultant
US Mortgage & Investments
04.2005 - 06.2007
- Recommended loan approvals and denials based on customer loan application reviews. Maintained strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
- Accepting loan applications and entering into the system. Obtaining Credit Documentation, Disclosures and other forms in accordance with regulatory and company guidelines.
- Initiating and maintaining contact with potential buyers within the locality to inform them of loan products and other services offered.
- Reviewed and edited loan agreements to ensure accuracy.
- Submitted loan applications to the underwriter for verification and recommendations. Originated, reviewed, processed, closed and administered customer loan proposals.
Education
Medical Billing and Coding Certification - undefined
Medtech
Silver Spring, MD01-2010
High School Diploma - undefined
Cardozo Senior High School
Washington, DC01-2001
Skills
- Assisted customers with inquiries and support Operated independently to complete tasks efficiently Maintained accuracy and attention to detail Thrived in high-pressure environments Protected sensitive information with discretion Collaborated effectively with team members
Timeline
Confirmation Specialist
Window Nation
06.2022 - Current
Customer Retention Specialist
Comcast
01.2018 - 10.2021
Business Development Team Lead
Auto Supreme Inc.
11.2014 - 01.2018
Data Entry Clerk
Montgomery County Humane Society
03.2011 - 03.2014
Cashier
McDonald's Restaurant
11.2010 - 05.2012
Loan Consultant
US Mortgage & Investments
04.2005 - 06.2007
Medical Billing and Coding Certification - undefined
Medtech
High School Diploma - undefined
Cardozo Senior High School