Summary
Overview
Work History
Education
Volunteer Work
Timeline
Hi, I’m

Contessa Sgambelluri

Seattle,WA
Contessa Sgambelluri

Summary

-Accustomed to working with all age groups and training others

-Experienced with working remotely and independently

-Competent in communicating in person, over the phone, and in written message

-Quick to learn new programs, operations, procedures, and safety protocol

-Excellent with time-management & meeting deadlines

-Comfortable with high volumes of information and problem solving

-Customer Service Experienced (10+ years)

-Familiar with all Microsoft and Google Programs

-Capable of enforcing work safety and risk management policy

Overview

9
years of professional experience
3
years of post-secondary education

Work History

The Joint Chiropractic
Seattle, WA

Wellness Coordinator
06.2023 - 12.2023

Job overview

As a Wellness Coordinator at The Joint Chiropractic in West Seattle, I ensure quality, affordable chiropractic care and support patients on their wellness journey. Responsibilities include patient education, managing data for processing, and overseeing accounts and billing.

All Star Kids Company
Ballard, WA

Teacher's Assistant
04.2021 - 06.2023

Job overview

As a teacher's assistant, I find immense reward in personal growth, relationship building, and developmental perspectives, alongside varied responsibilities. These range from one-on-one teaching to supporting children emotionally, always prioritizing safety.

Amazon
Seattle, WA

Amazon Prime Shopper
01.2021 - 04.2021

Job overview

The main goals and responsibilities of a Prime Shopper are to locate and carefully pick and package customer-selected items in Whole Foods. Whether the Prime Customer decided on pick-up or delivery, this position required all shoppers to work quickly and accurately to ensure an excellent experience for customers.

Shutterfly - Lifetouch
Farmers Branch, TX

Professional Underclass Photographer
09.2020 - 12.2020

Job overview

As a Professional Underclass Photographer, I specialize in capturing portraits of students from Pre-K to 12th grade and school staff. Responsibilities include coordinating with school officials, students, and parents, ensuring smooth picture days. I adapt to different schools daily, addressing any challenges swiftly while delivering exceptional service and memories.

Amazon
Dallas, TX

Warehouse Associate
08.2020 - 10.2020

Job overview

As a warehouse associate at Amazon, I counted and stocked merchandise, checked incoming packages for quality and quantity, organized products for efficient storage, logged data in the inventory database, maintained cleanliness, and ensured a safe work environment.

Statewide Remodeling
Grapevine, TX

Marketing Support Representative
08.2019 - 03.2020

Job overview

In marketing support and customer relations, I ensured customers qualified for our services and scheduled at-home consultations. This involved telecommunication with customers, handling inquiries, rescheduling appointments, and troubleshooting. Additionally, I filled various service roles such as managing reception, training new employees, and assisting administrators with customer leads.

The Home Depot
Irving, TX

Customer Service Specialist
06.2019 - 08.2019

Job overview

As a full-time Customer Service Specialist at The Home Depot, following my transfer from Apex, North Carolina, I multitasked between resolving customer issues, handling incoming calls, managing in-store and online orders, recording inventory of company vehicles, training new hires, and optimizing departmental operations for customer satisfaction.

The Home Depot
Apex, NC

Customer Service Specialist
05.2018 - 05.2019

Job overview

While employed at Apex, Home Depot I was promoted from a part-time cashier to a full-time customer service specialist. Opportunities presented themselves in Texas and I qualified to transfer to The Home Depot in Irving, TX.

The Home Depot
Tamuning, Guam

Cashier
07.2017 - 04.2018

Job overview

While working at the Home Depot on Guam for a year, I was employed under part-time conditions and working full-time hours. I then successfully transferred to the Apex, Home Depot in North Carolina, and managed to adapt to a diverse operation, procedures and dynamics.

Tommy Hilfigure
Tamuning, Guam

Project Coordinator/Sales Associate
08.2014 - 08.2016

Job overview

As a Project Coordinator and Sales Associate at Tommy Hilfiger, I ensured adherence to timelines and budgets, managed project materials, fulfilled store orders, maintained inventory records, assisted customers and associates on the floor, and provided frequent training.

Education

University of Washington
Bothell, WA

Some College (No Degree) from Health
04.2022 - Current

University Overview

Dean's List:

-Autumn, 2022

-Spring, 2023

-Autumn, 2023

-Winter, 2024

-Spring,2024

3.8 GPA

North Lake DCCCD
Irving, TX

from Health Science

University Overview

Maintained a GPA of 3.2 while pulling both full-time work and schooling

Member of The National Society of Collegiate Scholars (NSCS) organization

Ranked top of my class at North Lake Community College

University of Guam
Mangilao, GU

from Health Sciences

University Overview

Attended some college to major in Human Health Sciences. Achieved 28 semester credit hours.

VOLUNTEER EXPERIENCE
Barrigada, GU

2013

University Overview

Army National Guard Camp Freedom (Guam)

Volunteered as a youth leader for Camp Freedom to help co-ordinate events for Camp Freedom children.

Notre Dame High School
Talofofo, GU

High School Diploma
05.2012

University Overview

Attended 4 years of high school for general studies. Participated in women's Rugby, Volleyball, and Soccer.

Volunteer Work

Asian Counseling and Referral Services (ACRS) - 2 mos. 

Guam National Guard Family Readiness Group Volunteer - 5 yrs

Camp Freedom Youth Leader Volunteer - 1 yr

Timeline

Wellness Coordinator

The Joint Chiropractic
06.2023 - 12.2023

University of Washington

Some College (No Degree) from Health
04.2022 - Current

Teacher's Assistant

All Star Kids Company
04.2021 - 06.2023

Amazon Prime Shopper

Amazon
01.2021 - 04.2021

Professional Underclass Photographer

Shutterfly - Lifetouch
09.2020 - 12.2020

Warehouse Associate

Amazon
08.2020 - 10.2020

Marketing Support Representative

Statewide Remodeling
08.2019 - 03.2020

Customer Service Specialist

The Home Depot
06.2019 - 08.2019

Customer Service Specialist

The Home Depot
05.2018 - 05.2019

Cashier

The Home Depot
07.2017 - 04.2018

Project Coordinator/Sales Associate

Tommy Hilfigure
08.2014 - 08.2016

North Lake DCCCD

from Health Science

University of Guam

from Health Sciences

VOLUNTEER EXPERIENCE

Notre Dame High School

High School Diploma
Contessa Sgambelluri