Becky Cooley
Myrtle Beach,South Carolina
Summary
Accomplished Loan Officer with a proven track record at CCNB and Investors Mortgage, enhancing customer satisfaction and retention through expert loan origination and in-depth knowledge of residential mortgage regulations. Skilled in relationship selling and regulatory compliance, consistently achieving prompt loan approvals and closings.
Overview
26
26
years of professional experience
Work History
Loan Officer
CCNB
10.2013 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Loan Officer
Investors Mortgage
07.1998 - 10.2013
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Education
No Degree - Business Administration
Marshall University
Huntington, WVBachelor of Science - Business Administration
University of Louisville
Louisville, KY05.1998
Skills
- Loan Origination
- Residential mortgage lending regulations
- Relationship selling
- Goal-Oriented
- Underwriting knowledge
- Regulatory Compliance
- Licensed Mortgage Loan Originator
Timeline
Loan Officer
CCNB
10.2013 - Current
Loan Officer
Investors Mortgage
07.1998 - 10.2013
No Degree - Business Administration
Marshall University
Bachelor of Science - Business Administration
University of Louisville
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