Jasmine Baines
Tomball,TX
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loan Officer
USE Credit Union
05.2023 - Current
- Receive, review, and process applications for consumer, credit card, and line of credit loans
- Meet with applicants to explain credit policies and procedures
- Assemble and evaluate loan applications to ensure completeness and accuracy
- Cross-sell financial products and services to enhance customer relationships
- Handle member service functions, including resolving inquiries and providing financial guidance
Consumer Loan Sales Specialist
One Main Financial
06.2021 - 05.2023
- Delivered results related to individual and branch sales goals and exceeded customer expectations
- Developed and maintained relationships with customers throughout the loan process and loan life cycle
- Presented financial solutions and optional insurance products tailored to customer needs
- Educated customers on loan terms and ensured clear understanding of their commitments
- Partnered with local businesses to seek and develop new customers
Personal Banker
Wells Fargo
04.2015 - 06.2021
- Built relationships with customers through proactive outreach and follow-ups to meet financial needs
- Opened accounts, completed service requests, and submitted credit applications
- Assisted customers in adopting self-service digital banking tools
- Resolved customer concerns and escalated issues as needed
- Collaborated with branch team members to deliver superior customer service
Education
Bachelor of Accounting -
University of Houston-Downtown
Associate of Science - Accounting
Lone Star College
05.2024
High School Diploma -
Cypress Springs High School
Cypress, TX06.2009
Skills
- Accounting
- Bank Reconciliation
- Loan Origination and Processing
- Journal Entries and Account Reconciliation
- Underwriting
- Microsoft Excel
- Customer Service and Relationship Building
- Customer service-focused
- Loan servicing
- Consumer lending
- Financial services
- Cash handling
- Loan origination
- Banking
- Team player
- Credit
- Credit scoring
- Loans
- Friendly
- Underwriting expertise
- Excellent time management
- Attention to detail
- Credit history review
Certification
- Certified Notary Public, 4 years
- Certificate in Accounting, 08/01/22
Timeline
Loan Officer
USE Credit Union
05.2023 - Current
Consumer Loan Sales Specialist
One Main Financial
06.2021 - 05.2023
Personal Banker
Wells Fargo
04.2015 - 06.2021
Bachelor of Accounting -
University of Houston-Downtown
Associate of Science - Accounting
Lone Star College
High School Diploma -
Cypress Springs High School
- Certified Notary Public, 4 years
- Certificate in Accounting, 08/01/22
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