Cooper Alvarado
Conroe,TX
Summary
Server Supervisor with TABC license and closing-management experience in full-service dining, now Retail Manager at Le Creuset. Oversees nightly closing procedures, Aloha POS reporting, voids, comps, labor checks, bank deposits, and till signoff while training 2+ people per month on shift close standards. Also coordinates vendor deliveries, invoice processing through Kofax, and FOH updates for manager meetings.
Overview
4
4
Certifications
7
7
years of professional experience
Work History
Retail Manager
Le Creuset
Conroe, TX
01.2026 - Current
- Supervise daily floor operations, assigning coverage and supporting smooth service during busy periods.
- Train front-of-house staff on greeting standards, product knowledge, and service expectations.
- Handle guest concerns promptly and follow through on service recovery with a professional approach.
- Oversee cash deposits, balancing sales records against register totals before end-of-day close.
- Document shift notes to communicate store priorities, customer issues, and follow-up tasks between teams.
- Monitor product presentation on the sales floor and adjust displays to support a clean, organized store appearance.
- Maintain shift readiness by checking supplies, verifying opening tasks, and preparing the floor for service.
- Resolve customer complaint situations with calm communication and practical service solutions.
Server Supervisor (acting closing manager)
Babin’s Cajun Seafood House
The Woodlands, TX
06.2023 - 01.2026
- Oversee 7 closing checks nightly to keep doors, liquor cabinets, and security alarms secured.
- Consistently complete shift notes for team communication and nightly updates on shift highlights
- Interview for all front of house positions being server, host, food runner, bar back and bartender roles
- Organized and accommodated large parties and small banquet events on site especially during the holiday season
- Trained and tested staff on cycling food knowledge in relation to seafood types and specific specials in a monthly basis
Server
The Wave on Lake Conroe
Conroe, TX
07.2021 - 05.2023
- Took orders accurately for both indoor and outdoor guests during busy service periods.
- Delivered food promptly between the dining room and patio to keep tables moving.
- Completed opening setup procedures before each shift to prepare service areas.
- Finished nightly closing procedures and cleanup to reset the restaurant for the next day.
- Created a friendly, welcoming atmosphere that supported positive guest experiences.
Carhop
Sonic Drive In
Willis, TX
10.2019 - 08.2021
- Delivered food orders quickly on roller skates while keeping pace with a fast-casual dining room.
- Communicated promotions, specials, and deals in real time to keep guests informed and engaged.
- Answered guest questions promptly with clear, professional communication throughout each interaction.
Education
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Skills
Closing procedures
Shift supervision
Front of house training
Guest service
Staff interviews
Aloha POS
Cash deposits
Inventory control
Vendor communication
Shift notes
Food cost control
Employee coaching
Customer complaint resolution
Certification
Texas Food Manager Certification
Timeline
Retail Manager
Le Creuset
01.2026 - Current
Server Supervisor (acting closing manager)
Babin’s Cajun Seafood House
06.2023 - 01.2026
Server
The Wave on Lake Conroe
07.2021 - 05.2023
Carhop
Sonic Drive In
10.2019 - 08.2021