Spa and Retail General Manager
The Salt Cave And Spa
Doylestown , PA
03.2021 - 06.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Utilized promotions, print and digital marketing to attract new clients.
- Oversaw operations by managing activities related to Task training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Achieved Number% increase in Type revenue by Action.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Coordinated facility schedules to maximize usage and efficiency.
- Sustained operational efficiency, employee performance levels and customer service standards.
- Managed staff scheduling and training.
