Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Cooper Brown

Nicholasville,KY

Summary

Diligent recent college graduate, seeking a new position that leverages acquired academic knowledge, past experiences, and critical thinking/problem-solving skills. Frequently praised as hardworking by peers, can be relied upon to assist a company to progress towards their goals both in the long and short term.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Baptist Health
Lexington, United States of America
05.2021 - 10.2021
  • Worked in Baptist Health Lexington's IT department providing technical support involving end-to-end support with users.
  • Utilized a ticketing system that allowed the IT department to assign and keep track of tasks and projects both hardware and software related.
  • Used critical thinking skills to resolve tickets that was required to troubleshoot a variety of different hardware and software issues.
  • Tickets ranged from tasks such as; replacement/installment of keyboards, mice, webcams, mics, computers, monitors, etc.; to troubleshooting a variety of different hardware/software/networking issues that came up in the hospital and surrounding locations offsite the hospital.
  • Prepared/imaged new computers and mobile devices according to their specific need/use in the hospital.

Desktop Specialist

Bradford And Galt, Inc
Louisville, United States of America
04.2021 - 05.2021
  • Was a contractor working at Baptist Health Lexington until getting hired on as a Baptist employee starting late May.
  • Fulfilled the same duties and tasks as position shown above.

PC Support Technician

Self Employed
Nicholasville, KY
05.2019 - 03.2021
  • Worked independently as a computer technician building computers and solving problems related to both software and hardware whenever customers encounter issues that need to be addressed.

Help Desk

Jessamine Career And Technology Center, JCTC
Nicholasville, KY
09.2018 - 05.2019
  • Made use of a ticketing system that allowed us to track and manage various technical issues that needed to be attended to.
  • Troubleshot both software and hardware issues usually dealing with printers, projectors, basic networking, joining domains/workgroups, and replacing/upgrading hardware.

Education

Associate of Science - Computer Information Technology

Sullivan University
03.2021

Associate of Science Cybersecurity -

Sullivan University
09.2020

High School Diploma -

West Jessamine High School
05.2019

Skills

  • Great listening skills
  • Detail-oriented
  • Hardware and software troubleshooting
  • Networking and network security
  • HTML, CSS, (currently learning JavaScript and Cybersecurity)
  • Basic knowledge of C#, Python
  • Critical thinking/Problem solving
  • Open minded and willing to learn

Certification

  • Microsoft 98-368:MTA: Mobility and Device Fundamentals
  • Microsoft 98-369:MTA: Cloud Fundamentals
  • Kentucky Occupational Skills Standards Assessment (KOSSA) Information Support
  • Kentucky Occupational Skills Standards Assessment (KOSSA) Network Administration
  • Kentucky Occupational Skills Standards Assessment (KOSSA) Web Development

Additional Information

Currently, spending free time learning about information security through the use of Tryhackme.com (Currently in the top 1% of all users), general IT, web development, and Spanish.

Timeline

IT Support Specialist

Baptist Health
05.2021 - 10.2021

Desktop Specialist

Bradford And Galt, Inc
04.2021 - 05.2021

PC Support Technician

Self Employed
05.2019 - 03.2021

Help Desk

Jessamine Career And Technology Center, JCTC
09.2018 - 05.2019

Associate of Science - Computer Information Technology

Sullivan University

Associate of Science Cybersecurity -

Sullivan University

High School Diploma -

West Jessamine High School

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Cooper Brown