Cooper Downs
Perry
Summary
Dynamic Operations Manager with a proven track record at Hayes Tree Service, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective communication and empowered staff, leading to improved performance outcomes. Skilled in problem-solving and process improvement, driving successful marketing campaigns and optimizing resource allocation for maximum impact.
Overview
4
4
years of professional experience
Work History
Operations Manager
Hayes Tree Service
Guthrie, OK
08.2022 - Current
- Trained new staff on equipment use and operational procedures for improved efficiency.
- Managed inventory levels of tools and supplies, ensuring readiness for scheduled jobs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Coordinated daily operations to ensure efficient workflow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented targeted marketing campaigns to enhance brand visibility.
- Analyzed market trends to inform strategic decision-making and promotional strategies.
- Oversaw budget allocations for marketing projects, ensuring effective resource utilization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
Advertising Manager
Chiropractic Advertising
Guthrie, OK
05.2022 - 04.2023
- Assisted in developing and executing advertising campaigns for chiropractic services.
- Conducted market research to identify target audiences and trends.
- Supported the creation of digital content for social media platforms.
- Collaborated with team members to brainstorm innovative advertising strategies.
- Helped design promotional materials aligned with brand guidelines.
- Monitored campaign performance metrics to inform future initiatives.
- Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
Education
Bachelor of Science - Marketing
Oklahoma State University
Stillwater, OK05-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Employee motivation
- Strategic planning
- Process improvement
Accomplishments
Grew an Instagram account from 300,000 to 600,000+ followers in >6 months at 14 years old.
In one year, brought in over $100,000 in revenue through organic social media growth for Hayes Tree Service.
Finished top 3 out of 150 students in a semester long digital marketing simulation.
Timeline
Operations Manager
Hayes Tree Service
08.2022 - Current
Advertising Manager
Chiropractic Advertising
05.2022 - 04.2023
Bachelor of Science - Marketing
Oklahoma State University