COOPER GIBSON
LEHI,US
Summary
Versatile professional excelling in sales, customer support, and technical services, with a focus on strategic planning and conflict resolution. Demonstrates proficiency in customer service and technical troubleshooting, consistently enhancing customer satisfaction and optimizing processes. Committed to leveraging organizational skills and problem-solving abilities to drive results and foster growth within dynamic environments.
Overview
8
8
years of professional experience
Work History
Sales
Elevated
Lehi, Utah
02.2026 - Current
- Engaged potential customers through door-to-door interactions and product demonstrations.
- Developed strong rapport with clients to foster trust and encourage purchases.
- Partnered with team members to exchange best practices, enhancing sales techniques collectively.
- Executed daily tasks with precision to support overall sales operations.
SEASONAL SUPPORT DRIVER
UPS
11.2025 - 12.2025
- Operated delivery vehicles safely, ensuring compliance with traffic laws and company policies to maintain safety standards.
- Loaded and unloaded packages to facilitate timely deliveries, contributing to overall customer satisfaction.
- Communicated with dispatch to receive updated delivery instructions and route changes.
- Maintained accurate records of deliveries and vehicle inspections for compliance purposes.
- Collaborated with team members to optimize workflow during peak delivery periods, enhancing team coordination.
- Followed safety protocols to ensure secure handling of packages during transport.
DOOR-TO-DOOR SALESMAN
SunRun
04.2024 - 09.2024
- Developed targeted outreach strategies for residential solar installations, converting prospects into qualified leads through consultative selling approach.
- Initiated neighborhood-focused campaigns to expand market reach, identifying high-potential areas for solar adoption and optimizing route efficiency.
- Engaged diverse individuals in solar solutions, building trust and improving communication effectiveness.
- Provided tailored energy solutions, meeting customer needs effectively.
- Addressed objections with resilience, providing clear, fact-based responses that fostered customer confidence.
- Recorded interactions meticulously, ensuring successful lead follow-ups.
- Built lasting relationships with homeowners through educational approach, addressing concerns and demonstrating longterm solar benefits.
- Analyzed local energy consumption patterns to tailor solar solutions, increasing proposal acceptance.
TECHNICIAN
SkyFine USA
11.2023 - 04.2024
- Calibrated interlock devices, ensuring optimal functionality and minimal client downtime.
- Resolved technical issues swiftly, enhancing customer satisfaction and ensuring operational efficiency.
- Handled high-volume calls, providing clear solutions and enhancing customer support experience.
- Scheduled installations and managed logistics, ensuring timely service and accurate sales records.
- Led initiatives to enhance customer experience by integrating support and maintenance solutions.
- Developed comprehensive technical documentation for device calibration procedures, improving team efficiency and standardizing maintenance protocols.
- Orchestrated communication between technical and customer service teams to resolve complex device issues and improve client satisfaction.
CUSTOMER SUPPORT REPRESENTATIVE
SkyFineUSA & A1 Interlock
11.2023 - 04.2024
- Addressed customer queries with empathy, ensuring timely solutions and high satisfaction.
- Maintained high satisfaction in device monitoring services through effective communication.
- Resolved inquiries efficiently, enhancing customer experience and service reliability.
- Managed multiple client accounts while maintaining accurate documentation and following strict compliance protocols for vehicle monitoring systems.
- Streamlined support processes and reduced response times through efficient ticket management and proactive problem resolution.
- Coordinated with technical teams to troubleshoot complex issues, ensuring comprehensive solutions for clients' monitoring device concerns.
- Analyzed customer feedback patterns to identify recurring issues and implement preventive measures, enhancing overall service quality.
- Delivered personalized support for vehicle monitoring systems while fostering strong client relationships through clear communication and detailed documentation.
Golf Cart Attendant
Timpanogos Golf Club
Provo, Utah
03.2022 - 09.2022
- Assisted golfers with loading and unloading equipment from golf carts.
- Maintained cleanliness and organization of golf carts and storage areas.
- Provided excellent customer service to enhance the golfing experience.
- Communicated with staff to coordinate cart availability during peak hours.
- Inspected golf carts for safety and functionality before each use.
- Replenished supplies such as tees, scorecards, and water for golfers.
- Guided players on proper cart usage and course navigation protocols.
STOCKER
Lowes
06.2020 - 06.2021
- Organized stock shelves, ensuring product availability and reducing restock time.
- Enhanced inventory accuracy, leading to improved customer satisfaction.
- Collaborated with team to streamline stocking processes, boosting efficiency.
- Addressed stock discrepancies, minimizing potential losses.
- Maintained clean and safe work environment, supporting store operations.
- Managed inventory levels and stocked shelves across multiple departments, ensuring accurate product placement and maintaining organised store displays.
CARPET CLEANER
Alpine Carpet Cleaning
04.2018 - 06.2021
- Cleaned carpets for residential clients, enhancing appearance and longevity, ensuring customer satisfaction.
- Operated cleaning machinery efficiently, reducing service time and increasing daily job completion rates.
- Identified and treated stubborn stains, improving overall cleaning effectiveness and client retention.
- Collaborated with team to optimize cleaning processes, resulting in improved service delivery.
- Maintained equipment in top condition, minimizing downtime and ensuring consistent service quality.
- Performed deep cleaning and restoration of residential carpets, implementing advanced stain removal techniques and maintaining equipment to industry standards.
- Led multiple cleaning projects simultaneously while maintaining strict quality standards and completing jobs within scheduled timeframes.
- Coordinated with team members to optimize cleaning routes and schedules, ensuring efficient service delivery and high customer satisfaction.
- Assessed carpet conditions, identified appropriate cleaning methods, and adapted techniques based on fabric types and stain characteristics.
Skills
- Organizational skills
- Time management
- Communication
- Customer service and support
- Conflict resolution
- Technical troubleshooting
- Problem solving
- Sales strategy and lead generation
- Adaptability
- Negotiation
- Inventory management
- Strategic planning
- Team collaboration
- Relationship building and customer retention
- Customer loyalty
Timeline
Sales
Elevated
02.2026 - Current
SEASONAL SUPPORT DRIVER
UPS
11.2025 - 12.2025
DOOR-TO-DOOR SALESMAN
SunRun
04.2024 - 09.2024
TECHNICIAN
SkyFine USA
11.2023 - 04.2024
CUSTOMER SUPPORT REPRESENTATIVE
SkyFineUSA & A1 Interlock
11.2023 - 04.2024
Golf Cart Attendant
Timpanogos Golf Club
03.2022 - 09.2022
STOCKER
Lowes
06.2020 - 06.2021
CARPET CLEANER
Alpine Carpet Cleaning
04.2018 - 06.2021