Cooper Richason
Economics Student
Madison,WI
Summary
Motivated student with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to create memorable experiences and make people's day
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Server and Bartender
Buffalo Wild Wings
Fitchburg, WI
12.2021 - Current
- Greet guests and offer a memorable experience to create repeat business
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Legislative Affairs Intern
Western Technical College
La Crosse, WI
08.2019 - 08.2020
- Attended legislative and regulatory hearings to report information.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Reviewed legislative and regulatory documents, analyzed implications and shared findings.
- Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.
Customer Service Representative
Festival Foods
Onalaska, WI
10.2017 - 07.2019
- Supervise front end employees , manage number of cashiers and baggers working at a give time, scheduled employee breaks, and assisted cashiers with transaction issues.
- Manage front end cash drawer and made change to cashiers. Ensured cash drawer was counted correctly every night.
- Listened to customer needs and worked with customers to resolve any issues that arrives from finding or replacing products to correcting mistakes
- Offered quality customer service to everyone who walked through our doors
Bookseller
Barnes & Noble
Onalaska, WI
10.2016 - 10.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Processed information and merchandise through POS register system.
Education
Economics
University of Wisconsin - Madison
Madison, WI 09.2020 - Current
Associate of Science -
Western Technical College
La Crosse, WI 09.2018 - 05.2020
High School Diploma -
Gale-Ettrick-Trempealeau High School
Galesville, WI 08.2014 - 06.2018
Skills
Customer interactions
Cash Handeling
Complaint resolution
Timeline
Server and Bartender
Buffalo Wild Wings
12.2021 - Current
Economics
University of Wisconsin - Madison
09.2020 - Current
Legislative Affairs Intern
Western Technical College
08.2019 - 08.2020
Associate of Science -
Western Technical College
09.2018 - 05.2020
Customer Service Representative
Festival Foods
10.2017 - 07.2019
Bookseller
Barnes & Noble
10.2016 - 10.2017
High School Diploma -
Gale-Ettrick-Trempealeau High School
08.2014 - 06.2018