Jeylin Smith
Ellicott City,MD
Summary
Dynamic hospitality professional with fine dining experience at Residences at Vantage Point. Expert in customer service and team leadership, adept at maintaining an organized workspace and ensuring food safety. Proven ability to build employee relationships and enhance guest satisfaction through effective communication and exceptional service.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Server/Bartender
Residences at Vantage Point
06.2023 - Current
- Engaged with residents and their guests to enhance their experience on a day-to-day basis
- Serve residents and their guests alcohol and other beverages
- Delivered attentive table service and bar drinks while maintaining accurate orders and timely guest satisfaction.
- Trained new servers on service standards, beverage procedures, and resident-focused hospitality expectations.
- Coordinated meal and beverage service with kitchen staff to support smooth dining room operations.
Cashier/Barista
Panera Bread
11.2020 - 01.2022
- Greet customers to create a friendly atmosphere and Ring up purchases accurately for customers customers' orders
- Make beverages according to customer preferences' drinks the way they like it
- Prepared specialty beverages and bakery items accurately while maintaining speed during peak service periods.
- Operated POS system to process orders, apply promotions, and handle cash and card transactions.
- Delivered friendly counter service, resolved guest concerns, and supported positive dine-in and pickup experiences.
Cashier/Barista
Panera Bread
11.2020 - 01.2022
- Welcomed customers to create a friendly atmosphere and Processed customer payments efficiently at checkout Customers' orders
- Crafted beverages tailored to individual customer tastes customers drinks the way they like it
- Operated POS system to process orders, payments, and digital rewards transactions accurately.
- Prepared espresso drinks, coffee beverages, and bakery menu items to brand standards.
- Delivered friendly guest service while resolving order questions and checkout issues.
Education
High School Diploma - Computer Science
University of Maryland Eastern Shore
Princess Anne, MD05-2023
Skills
- Serving
- Bar
- Upselling techniques
- Barista experience
- Cashiering
- POS
- Cash management
- Food safety
- Food handling
- Math
- Customer service
- Customer interactions
- Hospitality
- Restaurant experience
- Leadership dining
- Multitasking abilities
- Time management
- Team collaboration
- Bar
- Health regulations
- Communication skills
- Presentation skills
- Sales
- Hand tools
Certification
- OSHA 10
- September 2026 to Present
- General Industry Safety and Health
Languages
English
Timeline
Server/Bartender
Residences at Vantage Point
06.2023 - Current
Cashier/Barista
Panera Bread
11.2020 - 01.2022
Cashier/Barista
Panera Bread
11.2020 - 01.2022
High School Diploma - Computer Science
University of Maryland Eastern Shore
Personal Information
Work Permit: Authorized to work in the US for any employer