Cooper Schindel
Bozeman,MT
Summary
Dynamic and results-oriented professional experience in customer service and POS system operations, honed at Moonlite Bay and Reeds Market. Excelled in guest engagement and effective upselling, significantly enhancing customer satisfaction and repeated business. Demonstrating a strong work ethic and exceptional multitasking abilities, ensuring high-quality service delivery in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Moonlite Bay
Crosslake, MN
04.2019 - 10.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cashier
Reeds Market
Crosslake, MN
09.2015 - 01.2019
- Collected payments and provided accurate change.
- Balanced daily transactions on a computerized point-of-sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Pequot Lakes High School
Pequot Lakes, MN04-2024
Skills
- Multitasking and organization
- Effective customer upselling
- Table resetting
- Liquor, wine, and food service
- Table bussing
- Guest engagement
- Point of sale (POS) system operations
- Server training
- Positive guest interactions
- Strong work ethic
Timeline
Server
Moonlite Bay
04.2019 - 10.2024
Cashier
Reeds Market
09.2015 - 01.2019
High School Diploma -
Pequot Lakes High School
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