Cooper Privitera
Folsom,NJ
Summary
Dynamic customer service professional with a proven track record at Lowe's, excelling in problem-solving and fostering teamwork. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Experienced in quality control, ensuring compliance and efficiency, while maintaining meticulous documentation and inspection standards. Eager to contribute to a collaborative environment.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowe's
09.2023 - Current
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Fostered positive team environment, contributing to higher staff retention rates.
Quality Control Inspector
Atlantic Blueberry Company
05.2020 - 08.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Education
High School Diploma -
Atlantic County Institute of Technology
Mays Landing, NJ06-2023
Graduate Certificate - Electrical
Pennco Tech
Blackwood, NJ09-2025
Skills
- Works well with others
- Punctual
- Ability to work long hours
- Versatile
- Problem solving
- Communication
Timeline
Customer Service Associate
Lowe's
09.2023 - Current
Quality Control Inspector
Atlantic Blueberry Company
05.2020 - 08.2022
High School Diploma -
Atlantic County Institute of Technology
Graduate Certificate - Electrical
Pennco Tech
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