Steven Boyer
Springfield,PA
Summary
Seasoned Customer Associate with [5] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
08.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Bachelors - Business Management
West Chester University of Pennsylvania
West Chester, PA05.2024
Bachelors - Marketing
West Chester University of Pennsylvania
West Chester, PA05.2024
Skills
- Understanding Customer Needs
- Customer Service
- Presenting Solutions
- Quality Assurance
- Customer Complaint Resolution
- Calm and Professional Under Pressure
- Sales and Upselling
- Problem Resolution
- Works Well With Others
Wrestling
In high school I was a varsity wrestler for 3 years. This taught me perseverance through the toughest of times. As well to keep moving and fighting till the last second.
Timeline
Customer Service Associate
Wawa
08.2018 - Current
Bachelors - Business Management
West Chester University of Pennsylvania
Bachelors - Marketing
West Chester University of Pennsylvania
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