Cora Benjamin

• Prepared documents for filing in the courts.
• Created and update official procedures and job aids used by myself and others.
• Kept a detailed and updated list of the tasks for my role as Client System Specialist and how to complete them.
• Updated clients daily regarding their foreclosure sales through multiple database systems.
• Followed County, State, and Federal Laws pertaining to the foreclosure sales process.
• Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
• Analyzed existing workflows, identifying areas for process improvement and optimization.
• Collaborated with cross-functional teams to align procedural changes with organizational goals.
• Conducted training sessions for staff on updated policies and best practices to ensure compliance.

• Servicemember Civil Relief Act (SCRA) Home Lending Team
• Subject Matter Expert for SCRA Amortization Schedule (AM Schedule) process.
• Developed and implemented standardized procedures to enhance operational efficiency.
• Collaborated with others to create new process procedures from their notes and outlines.
• Reviewed daily, weekly, monthly reports for SCRA Home Lending and Auto loan maintenance.
• Processed the requests for SCRA Military benefits on mortgage loans.
• Managed client accounts, ensuring timely communication and resolution of inquiries.
• Completed routine and complex account updates to resolve problems.
• Analyzed existing workflows, identifying areas for process improvement and optimization.

• Operated within the Compliance Support Group reviewing and generating mortgage loan documents for accuracy and completeness while ensuring compliance with federal and state mortgage regulations.
• Analyzed data for process improvement on the Research Team and prepared daily and monthly reports.
• Addressed discrepancies with loan processors and underwriters to ensure compliance.

Currently enrolled in the Technical Writing Certificate program