Vianna Wallace
Riverside,California
Summary
Analytical professional with five years in investigative and customer service roles, specializing in data gathering and synthesis. Experienced in legal and public policy matters, with strong skills in creative and legal writing. Focused on utilizing analytical expertise to enhance decision-making and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Legal Client Intake Specialist
Valiant
Ontario, California
06.2025 - Current
- Managed client intake processes to ensure accurate information collection.
- Conducted initial assessments to identify client needs and service requirements.
- Coordinated with team members to streamline intake workflows and enhance efficiency.
- Maintained detailed records of client interactions using electronic management systems . Proficiency in Rstudio.
- Facilitated communication between clients and service teams for effective support.
- Monitored compliance with company policies during the client onboarding process.
- Ensured accurate processing of client intake paperwork.
- Monitored compliance with applicable laws and regulations relating to client intake.
Field Investigator
Calstar Unlimited Private Investigation Firm
06.2024 - Current
- Conducted investigations and interviews to gather critical data, supporting successful client case resolutions.
- Compiled and analyzed collected information to produce comprehensive reports, facilitating informed decision-making.
- Utilize analytical tools to identify trends and provide insights for case resolutions.
- Collaborated with team members to refine investigative strategies and methodologies, improving overall case outcomes.
- Prepare and submit documentation to insurance companies, ensuring compliance with regulations.
Customer Service/Office Clerk
Fastlane Auto Center
Colton
03.2020 - 01.2024
- Managed customer inquiries, delivering timely and accurate responses to boost satisfaction.
- Collaborated with team members to improve customer service protocols and outcomes.
- Converted incoming leads from various communication channels into sales opportunities.
- Organized and maintained office files, ensuring efficient retrieval of information.
- Collaborated with team members to refine customer service protocols, enhancing service quality.
Education
MPP - Public Policy
University of California
Riverside, CaliforniaJ.D. 1L -
University of La Verne College of Law
B.A. - Political Science
University of California
Riverside, CaliforniaSkills
- Client Advocacy
- Legal Communication
- Legal Writing
- Legal research
- Immigration
- Contracts
- Regulatory compliance
- Case Management
- Client assessment
- Client Relations
- Records management
- Data analysis
- Effective communication
- Team collaboration
- Organizational skills
- Confidentiality
- Auto/Insurance
Timeline
Legal Client Intake Specialist
Valiant
06.2025 - Current
Field Investigator
Calstar Unlimited Private Investigation Firm
06.2024 - Current
Customer Service/Office Clerk
Fastlane Auto Center
03.2020 - 01.2024
MPP - Public Policy
University of California
J.D. 1L -
University of La Verne College of Law
B.A. - Political Science
University of California