Aja Luciani

• Establish and nurture relationships with clients, ensuring they feel valued and understood. This often involves active listening to their concerns and providing reassurance throughout the intake process.
• Receive & sort incoming mail related to client cases, including legal documents & correspondence, sorting this mail ensures that important documents are directed to the appropriate attorneys or departments promptly.
• Communicate with attorneys, paralegals, and administrative staff to facilitate a smooth transition from intake to case management. This collaborative effort helps streamline workflows and enhances the overall client experience.
• Meticulously collect and verify personal and case-related information, ensuring that all data is accurate and complete.
• Assess the urgency and complexity of each case by prioritizing cases and refer them to the appropriate attorneys or departments, ensuring that clients receive timely attention.
• Scan or photocopy important documents for records and organize files. This helps maintain accurate and accessible client records.
• Receive feedback from clients about their intake experience, contributing insights that help improve the firm's processes and services.

• Provide excellent customer service,knowledge and direction to clients daily.
• Review monthly reports using advanced Excel spreadsheet functions.
• Use computer databases to organize and store information, such as customer contact details.
• Uphold security and confidentiality of documents and personal data.
• Answer screening and forwarding incoming phone calls.
• Receiving and sorting daily mail.
• Send and receive office correspondence and setting appointments.

• Communicating closely with clients to develop a comprehensive understanding of each client account.
• Devising an integrated marketing campaign strategy and timeline; execute the necessary marketing mix throughout the event/promotional cycle.
• Initiate and maintain marketing plans, task tracking, creative directives and editing requests.
• Creating and managing marketing campaigns for each client.
• Track and analyze statistics; constantly be on the lookout for ways to improve the business.
• Preparing post-campaign recap analysis.
• Provide promotional information to customers attending our campaigns.
• Help answer questions and or concerns about our clients and their products.

• Fulfilled all retail associate duties in a high-end sales outlet while assisting customers in finding the right product.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Maintained high-level product knowledge.
• Built customer loyalty through building stronger relationships.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Executive Intern

May 2021-August 2021

• Overshadowed and acquired a knowledge of each department.
• Execute and planned an event in the cosmetics department.
• Accomplished credit authorizations and account lookups.
• Examined merchandising guidelines, constructed social media marketing, monitored social media posts.
• Assembled visuals on the mannequins to display on the sales floor.
• Examine scheduling and staffing.
• Review daily sales.

• Supporting grassroots marketing, events, partnerships, local PR, community research and content creation to grow awareness for Bumble as a mission-driven platform and brand for a semester.
• Built awareness around key programming and events to drive participation and attendance.
• Connected with student leaders, trendsetters, and influencers on campus to drive awareness for Bumble.
• Magnified Bumble through social media presence to create unique conversations about the brand via our marketing outlets.