Summary
Overview
Work History
Education
Skills
Timeline
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CORA EDWARDS

Fraser,MI

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

15
15
years of professional experience

Work History

Sales Coordinator

Soprano's Catering
07.2023 - Current
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Streamlined training processes for orders and sale protocols to increase employee productivity and enhance sales.
  • Maintained long-term relationships with clients.

Server

Soprano's Catering
05.2017 - 07.2023
  • Followed safety, sanitization, and food handling guidelines
  • Delivered food and beverages promptly to customers
  • Supported bussers with table-cleaning during high-volume shifts
  • Presented specialty dishes with tableside service
  • Coordinated table assignments and arranged tables for groups
  • Trained new servers in company policies, guest service standards, and best practices
  • Kept food service and preparation areas clean and neat.

Account Executive

RPM Freight Systems
04.2023 - 07.2023
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Account Executive - Operations

Echo Global Logistics
09.2017 - 04.2023
  • Analyze and execute new strategies to increase growth and productivity with truck shipments
  • Collaborate with my team, along with the sales team, to schedule, book, and track each shipment from start to completion
  • Verify timely pick-ups and deliveries, resolving issues and approving invoices with a sense of urgency to any discrepancies
  • Customer interfacing and problem-solving escalations
  • Worked from home from 2020-2023

Client Solutions Specialist - Sales

Echo Global Logistics
10.2016 - 09.2017
  • Build, maintain and manage account relationships directly with our clients
  • Effectively utilize Salesforce for client prospecting and pipeline management and Echo's proprietary software to manage daily operational tasks such as account management, invoicing and tracking shipments
  • Profile and analyze accounts to overcome any objections and generate quality opportunities
  • Present the value of Echo's services to prospective and existing clients
  • Collaborate with internal departments to ensure world class customer service on every shipment
  • Maintain or exceed monthly growth expectations for your book of business.

Office Manager

Castiglione Accordion
03.2016 - 10.2016
  • QuickBooks
  • Accounts Payable/Accounts Receivable
  • Package and ship small orders using FedEx, UPS, USPS
  • Greet customers both in store and telephone
  • Schedule meetings
  • Organize and file
  • Help maintain office.

Bartender

Madison Park Bowl
07.2013 - 05.2016
  • Leveraged beer, wine, and cocktail knowledge to make recommendations
  • Operated POS systems and managed bar tabs to track revenue
  • Exceeded customer service expectations to earn positive feedback
  • Cleaned, organized, and replenished supplies to maintain bar appearance
  • Checked identification before serving alcohol to comply with state and federal laws
  • Developed signature cocktails and seasonal specials to enhance reputation
  • Engaged guests with warm conversation to build bar loyalty and encourage repeat business.

Patient Accountant

Triarq Health
04.2014 - 06.2015

Bartender

House of Shamrocks
03.2009 - 07.2013

Education

Business Management: General Business -

Baker College
Clinton Township, MI

Business: General Business -

Macomb Community College
Warren, MI

Warren Mott High School
Warren, MI
06.2005

Skills

  • Problem Solving
  • Teamwork
  • Customer Interfacing
  • Time Management
  • Sales Force/CRM
  • Communication
  • QuickBooks
  • Microsoft Office Tools

Timeline

Sales Coordinator

Soprano's Catering
07.2023 - Current

Account Executive

RPM Freight Systems
04.2023 - 07.2023

Account Executive - Operations

Echo Global Logistics
09.2017 - 04.2023

Server

Soprano's Catering
05.2017 - 07.2023

Client Solutions Specialist - Sales

Echo Global Logistics
10.2016 - 09.2017

Office Manager

Castiglione Accordion
03.2016 - 10.2016

Patient Accountant

Triarq Health
04.2014 - 06.2015

Bartender

Madison Park Bowl
07.2013 - 05.2016

Bartender

House of Shamrocks
03.2009 - 07.2013

Business Management: General Business -

Baker College

Business: General Business -

Macomb Community College

Warren Mott High School

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CORA EDWARDS